At a Glance
- Tasks: Be the go-to person for IT support, logging requests and resolving issues with top-notch customer service.
- Company: Join the thrilling world of Formula 1 and be part of our dynamic IT team.
- Benefits: Enjoy private healthcare, dental care, free snacks, and generous annual leave.
- Other info: Flexible work culture with opportunities for training and development.
- Why this job: Kickstart your career in IT while working in an exciting, fast-paced environment.
- Qualifications: 1 year of IT Service Desk experience and knowledge of Active Directory and Office365.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Service Desk Analyst to join our IT Infrastructure Team. You will be the first point of contact for IT requests and incidents within Formula 1, ensuring that all jobs are logged, assigned to the correct team, and resolved with high‑level customer service.
Main Duties and Responsibilities
- Answer incoming calls and emails to the service desk, log all calls into Jira Service Desk, and assign them to the relevant team.
- Track which location support analysts are working from, and reassign or escalate jobs as appropriate.
- Maintain logged jobs, review and update them, and follow up on calls until resolution.
- Provide first‑level support over the phone, including account lock‑outs, password changes, and basic IT requests.
- Triage tickets, gather necessary information, and perform basic troubleshooting steps.
- Action service requests such as handing out equipment, updating security/distribution groups, and answering general IT questions related to F1 IT processes.
- Keep departmental documentation up to date and ensure all users assigned hardware are correctly logged.
- Support users with mobile telephones, acting as liaison with our mobile phone provider and resolving mobile issues.
- Procure and set up mobile devices; maintain records of numbers, IMEI, and phone contract information.
- Create new user accounts in line with IT policy and SOX compliance, and keep Active Directory information accurate during user changes.
- Create procurement orders, monitor them, and highlight delays or issues.
- Coordinate with third‑party suppliers to procure hardware, software, and maintenance.
- Produce and maintain documentation required for IT Infrastructure management.
- Own new‑starter procedures: ensure required hardware is ready, send welcome emails and IT induction, and maintain consistency for all locations.
- Own IT leaver procedures: remove access, retrieve hardware, disable accounts, and update license renewals.
- Follow the change management process at all times, ensuring all jobs are logged and approved through the correct routes.
- Ensure compliance with SOX and GDPR regulations within IT Infrastructure.
Personal Qualities
- Flexible and adaptive attitude
- Friendly and approachable manner
- Ability to work in a team
- Can‑do attitude and approach
- Self‑motivated
Qualifications
- Minimum 1 year experience working on an IT Service Desk or similar role.
- Experience with Active Directory, Office365, and Azure.
- Experience with both MacBook and Windows laptops.
- Minimum A Levels or equivalent.
Benefits
- Private healthcare scheme
- Dental care
- 4x Grand Prix paddock passes per season
- Enhanced maternity/paternity leave and family planning policies
- Free staff shuttle service to surrounding train stations near Biggin Hill
- Free healthy snacks in offices
- Subsidised canteen at Biggin Hill (breakfast and lunch)
- 25 days annual leave plus 8 bank holiday days, plus a Christmas closure period
- Opportunities to develop and request training via the company Learning and Development team
- Discount on F1 merchandise and F1 experiences, including F1 Arcade and F1 Drive
- Perkbox benefit portal and more
Service Desk Analyst in Biggin Hill employer: Formula One Management Limited
Formula 1 is an exceptional employer, offering a dynamic work environment at our Biggin Hill location where innovation meets passion. As a Service Desk Analyst, you will benefit from a supportive culture that prioritises employee growth through training opportunities, alongside perks such as private healthcare, enhanced family leave policies, and access to exclusive F1 experiences. Join us to be part of a team that values flexibility, collaboration, and a can-do attitude while enjoying a range of benefits designed to enhance your work-life balance.
Contact Details:
Formula One Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Biggin Hill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Formula One Management Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to Formula One Management Limited
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We think you need these skills to ace Service Desk Analyst in Biggin Hill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Formula One Management Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Formula One Management Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Formula One Management Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
