At a Glance
- Tasks: Orchestrate VIP experiences and ensure world-class service for high-profile guests at thrilling racing events.
- Company: Join Formula E, the pioneering sport focused on innovation and sustainability.
- Benefits: Enjoy 25 days' leave, health plans, flexible holidays, and discounts.
- Other info: Hybrid role with opportunities for travel and career growth in a dynamic team.
- Why this job: Be a key player in a fast-paced environment while promoting sustainability in motorsport.
- Qualifications: Experience in high-stakes customer-facing roles and exceptional organisational skills.
The predicted salary is between 50000 - 60000 £ per year.
About Formula E
Formula E, the world’s fastest-growing sport, is redefining motorsport with a bold focus on innovation and sustainability. Hosting over 100 races in iconic cities globally and backed by top manufacturers like Porsche and Jaguar, we feature elite drivers and cutting‑edge EV technology. As the world’s first sport certified Net Zero Carbon from inception, Formula E combines thrilling entertainment with a mission to advance sustainable progress.
The Role
Are you a high-level hospitality professional ready to orchestrate the guest experience for the world’s most innovative racing series? This mission‑critical position serves as the primary architect of the journey for our most influential stakeholders, ensuring every dignitary and C‑suite visitor experiences the pinnacle of world‑class service. You will act as the vital bridge between the organisation’s leadership and its high‑profile visitors, balancing meticulous administrative planning with high‑energy on‑site execution to uphold the brand’s global prestige.
Responsibilities
- End‑to‑End Guest Journey & CRM Command: Own the VIP lifecycle from the initial request to post‑race feedback, building detailed, high‑security guest profiles within our CRM tool and documenting preferences, dietary requirements and engagement history.
- Strategic Stakeholder & Logistics Synergy: Operate as the operational pulse point for the CEO’s office and department leads, coordinating VIP ticketing and accreditation, managing executive gifting, and ensuring all administrative details align with corporate compliance.
- On‑Site Leadership & Operational Excellence: Travel internationally to be the face of VIP relations, executing guest arrivals, meet‑and‑greet sessions, and high‑pressure troubleshooting during race weekends, while delivering executive briefing documents and ad‑hoc requests with discretion.
What we’re looking for in you
- The VIP Specialist: Proven experience in a customer‑facing role within a fast‑paced, high‑stakes environment such as sports, entertainment or luxury hospitality, with a track record of working with C‑suite individuals, dignitaries or VIPs.
- The Precision Planner: Legendary attention to detail, organisational skills for confidential data, and administrative proficiency with IT systems, CRM tools and financial documentation (POs/Invoices) without error.
- The Resilient Problem‑Solver: Natural team player with a can‑do attitude, high integrity, thriving under pressure, navigating tight deadlines and the demanding hours of a global racing calendar.
- The Global Ambassador: Self‑motivated, willing to travel extensively, culturally aware, and experienced as a PA or EA to a CEO is a significant plus; a passion for motorsport and sustainability is desirable.
What’s in it for you
- 25 days’ annual leave, birthday day off and wellbeing leave
- Opportunity to extend your stay if travelling for a race event
- Health Cash Plan and access to the Aviva Digital Workplace app
- Enhanced parental leave
- Flexible bank holidays
- Paid volunteer and carer’s leave
- Cycle‑to‑work and electric car scheme
- FormulaE store discount
- Regular social events and employee working groups
Hybrid role: 3 days a week required in our Hammersmith London office. We will provide equal opportunities regardless of an individual’s protected characteristics. We believe in attracting and retaining diverse talent to strengthen our global vision with a variety of experiences, backgrounds and perspectives.
VIP Manager Office Team · Main Office · employer: Formula E
Formula E is an exceptional employer, offering a dynamic work environment that champions innovation and sustainability in the thrilling world of motorsport. With a strong focus on employee wellbeing, including generous leave policies, health benefits, and opportunities for personal growth, we foster a collaborative culture where every team member can thrive. Located in Hammersmith, London, our office is not just a workplace but a hub for passionate individuals dedicated to redefining the future of racing while enjoying a vibrant social atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land VIP Manager Office Team · Main Office ·
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Formula E. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Formula E
Don't be shy about reaching out to Formula E directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace VIP Manager Office Team · Main Office ·
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Formula E and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Formula E
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
