IT Business Analyst

Are you ready to make your mark in the world of Formula 1? At Formula 1, we are passionate about delivering the world’s greatest sports and entertainment spectacle leaving a positive legacy wherever we race. Innovation has always been at the heart of what we do ever since our first Grand Prix in 1950. Now, more than 75 years on, the sport remains a pioneer, developing technologies that have made a significant impact on society beyond the track.

Role Overview: We are seeking an established IT Business Analyst (BA) to bridge business needs and technology solutions by eliciting, analysing and documenting clear, testable requirements throughout the delivery lifecycle. Working across business and technical teams, you will shape functional and data requirements, support governance-aware analysis (including customer data considerations), and help teams evidence success through practical metrics and reporting.

In this role, you will work with stakeholders from across the organisation to capture and validate requirements for new and existing systems and applications, ensuring solutions improve customer outcomes, operational effectiveness and delivery performance.

Working Closely With:

• Project and Programme Management
• Business Stakeholders and Functional Leads
• Technical Architects
• SMEs
• Operations/Support teams
• Partners and Suppliers (3rd Parties)

Main Duties and Responsibilities:

• Requirement Gathering: Collaborate with stakeholders to capture functional and data requirements and validate the underlying business need. Use appropriate elicitation techniques (e.g., interviews, workshops, document analysis, BABOK techniques) to ensure accurate and complete requirements capture. Structure requirements using practical frameworks and models (e.g., process maps, epics, user stories, user journeys, BABOK techniques) to maintain clarity and alignment to business goals. Document and validate requirements using agreed standards and formats, facilitating stakeholder review for completeness, feasibility and testability. Support prioritisation and lifecycle management of requirements, maintaining traceability and supporting change control where required. Work closely with architects, developers and testers to ensure requirements are understood, implemented and verified correctly.
• Analysis and Documentation: Analyse business roles, processes and workflows to identify inefficiencies, gaps and opportunities for improvement. Contribute to business case development and options analysis by providing evidence-based insight on benefits, costs, risks and implementation considerations. Support interpretation of high-level data and solution designs by identifying required data sources and recognising upstream/downstream dependencies. Define and size solution requirements through clear use cases, epics, user stories and acceptance criteria, maintaining traceability from business need to delivery. Produce clear visual artefacts (e.g., process flow, data flow and integration views) to support stakeholder understanding, solution design and delivery planning. Ensure documentation is version-controlled, appropriately peer-reviewed, meets company standards, and is maintained throughout the project lifecycle to support change management and auditability.
• Stakeholder Management: Act as the link between business stakeholders, technical teams and delivery functions to keep analysis outputs aligned to project objectives and outcomes. Communicate effectively between parties, translating needs and requirements to ensure shared understanding at the right level of detail. Maintain effective stakeholder engagement by setting expectations, surfacing risks/issues early and providing structured updates on analysis progress and decisions. Support governance and assurance activities by ensuring business analysis deliverables are well-documented, traceable and available for review.
• Solution Definition: Work with internal teams and external suppliers to shape solutions that align with functional, data and technical requirements. Support evaluation of solution options to ensure they are practical, cost-effective and consistent with strategy, technology standards and delivery constraints. Contribute to design reviews by checking traceability from business need to solution design, and ensuring governance, security and data-quality considerations are reflected. Support customer-data solutions by recognising platform environments and cross-system data flows, and by incorporating validation controls into requirements and acceptance criteria. Identify solution and data risks early (e.g., data quality impacts, integration dependencies) and work with teams to mitigate and optimise outcomes.
• Testing and Validation: Work with the Technical and Functional Leads to confirm what is needed for testing for each delivery and to ensure requirements are testable and measurable. Support User Acceptance Testing (UAT) by preparing test scenarios/acceptance criteria, coordinating stakeholder participation and capturing outcomes. Document, track and triage defects and issues, working with delivery teams to resolve and retest in a timely way. Maintain requirement traceability through testing and readiness activities, providing concise summaries of outcomes and residual risks.
• Project Support: Support delivery teams by helping resolve issues, manage dependencies and adapt analysis artefacts to change while maintaining alignment to objectives. Assist with readiness and adoption activities (e.g., communications, training inputs, post-launch reviews) to support successful implementation. Use practical metrics and dashboards to help teams evidence progress and outcomes and to inform recommendations for improvement. Use PPM tooling outputs where relevant to help communicate status, dependencies and deliverables to stakeholders.

What Are We Looking For?

Qualifications: It is essential that you have a Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field. BCS or similarly recognised Business Analysis certification (e.g., IIBA, PMI-PBA).

Experience: In this role it is essential that you have recent demonstrable experience as a Business Analyst delivering requirements elicitation, analysis, documentation and validation on technology/digital initiatives. Proven ability to collaborate effectively with cross-functional stakeholders and communicate clearly across business and technical audiences using a variety of tools, methods and techniques. Experience defining and using metrics/dashboards to support reporting, recommendations and decision-making. Working understanding of data governance and validation controls, particularly where customer data and cross-system integrations are involved. Awareness of project delivery frameworks, delivery lifecycles and reporting standards; able to contribute to planning and reporting for defined delivery activities.

It is beneficial if you have experience supporting hybrid environments (on-premise and cloud) and familiarity with CRM platforms (e.g., Salesforce, Dynamics 365).

Knowledge and Skills: It is desirable that you have knowledge and practical understanding of CRM platforms - notably Salesforce and Dynamics 365. Strong reporting and data interpretation skills, with the ability to present insights clearly to stakeholders.

Personal Qualities: In this role it is essential that you are an open, collaborative and confident communicator, able to adapt style, methods, and detail to different audiences. Strong analytical and problem-solving skills, able to employ various requirements elicitation techniques, with a focus on practical outcomes and traceability. Highly organised and detail-oriented, able to manage multiple concurrent priorities. Comfortable working with ambiguity and changing priorities, while maintaining clarity and delivery focus. Able to work independently and as part of cross-functional teams in a fast-paced environment.

Why join the force behind the sport? Joining F1 means becoming part of a team that values innovation, collaboration and personal growth. We offer a dynamic work environment where ideas are heard, and employee contributions truly make an impact. We seek to recruit, develop, and retain the most talented people to play their role in accelerating the future of the sport. As a member of the F1 team, you will be able to access our amazing benefits:

• Private Healthcare scheme
• Dental Care
• 4 x Grand Prix Paddock passes per season
• Enhanced maternity/paternity leave and other family planning policies
• A free staff shuttle service running to and from surrounding trains stations near to Biggin Hill
• Free healthy snacks in our offices
• Subsidised canteen in Biggin Hill, serving breakfast and lunch
• 25 days annual leave and 8 Bank Holiday days, plus a Christmas period closure
• Opportunities to develop and request training for your role via our in-house Learning and Development team
• Discount on F1 merchandise
• Discount at F1’s experiences including F1 Arcade and F1 Drive
• Perkbox benefit portal and more

Division: Corporate