Field Application Scientist - Hematology

Field Application Scientist – Hematology

A fast-growing global medical technology company is redefining how diagnostics are performed in clinical laboratories.

Through the application of advanced imaging and AI‑driven solutions, their platform enables high‑resolution digital review of samples, improving diagnostic efficiency, accuracy, and overall laboratory workflow.

With strong investment and a clear growth strategy through 2026, the company is driving the shift toward digital transformation and automation across hematology and wider diagnostic fields.

About the Role

We are seeking a Field Application Specialist to join a world class customer success and implementation team.

This position bridges science, technology, and clinical practice, helping laboratories integrate advanced AI powered digital solutions that replace traditional manual workflows.

You will work across pre‑sales, installation, training, and ongoing customer support, collaborating closely with commercial, technical, and R&D teams to ensure a seamless customer experience.

What You Will Be Doing

Implementation and Training

• Lead implementation and integration of digital diagnostic solutions with customer systems and middleware
• Conduct on site and virtual user training sessions, workshops, and validation support
• Guide customers through regulatory and validation requirements for system deployment

Technical Support and Troubleshooting

• Provide expert pre and post sales technical support
• Collaborate with engineering teams to resolve complex issues and ensure product reliability

Customer Success and Feedback

• Partner with laboratories to optimize digital workflow adoption and ROI
• Gather user insights and performance data to help shape product improvements
• Maintain trusted, long‑term relationships with clinical users and key stakeholders
• Support demonstrations at conferences, trade shows, and customer sites
• Collaborate with commercial teams to drive engagement and adoption

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