At a Glance
- Tasks: Install and train customers on 3D printing systems while providing on-site technical support.
- Company: Join Formlabs, a leading innovator in 3D printing technology.
- Benefits: Shares in the company, overtime pay, learning budget, and fun team events.
- Other info: Dynamic role with significant travel and opportunities for personal growth.
- Why this job: Travel across the UK and Ireland, empowering customers with cutting-edge technology.
- Qualifications: Strong technical background and excellent communication skills required.
The predicted salary is between 36000 - 44000 £ per year.
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the UK & Ireland region. This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- You are based in London/Manchester/Dublin (highly preferred due to hub connectivity).
- You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.
- You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
- Fluency in English (C1-C2). You can explain complex technical concepts simply and effectively.
- Valid driver’s license (B) is required.
Bonus Skills:
- Fluency in German/French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Our Perks:
- Shares in the company (we're a double unicorn company!)
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
We build amazing things. Come join us!
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Technical Support Engineer, Field - UK Remote employer: Formlabs
Join a pioneering 3D printing company that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact the future of technology. With excellent perks like catered lunches and private health insurance, we prioritise employee well-being and growth, ensuring you thrive in your role as a Salesforce Developer. Located in a dynamic environment, this is an opportunity to be part of a team that champions diversity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer, Field - UK Remote
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Formlabs or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Formlabs.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Formlabs.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Formlabs that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Engineer, Field - UK Remote
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Formlabs.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Formlabs and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Formlabs
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Formlabs uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
