At a Glance
- Tasks: Travel to customer sites for 3D printer installation, training, and urgent repairs.
- Company: Join Formlabs, a leading innovator in 3D printing technology.
- Benefits: Shares in the company, overtime pay, learning budget, and fun team events.
- Other info: Dynamic role with 80% travel and opportunities for career growth.
- Why this job: Empower customers and shape the future of fabrication with cutting-edge technology.
- Qualifications: Strong technical background and excellent communication skills required.
The predicted salary is between 40500 - 49500 £ per year.
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the UK&Ireland region. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- You are based in London/Manchester/Dublin (highly preferred due to hub connectivity).
- You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.
- You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
- Fluency in English (C1-C2). You can explain complex technical concepts simply and effectively.
- Valid driver’s license (B) is required.
Bonus Skills:
- Fluency in German/French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Our Perks:
- Shares in the company (we're a double unicorn company!)
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
We build amazing things. Come join us! Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Your personal data is processed in accordance with our privacy policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Field Service Technician - UK&Ireland in London employer: Formlabs
Join a pioneering 3D printing company that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact the future of technology. With excellent perks like catered lunches and private health insurance, we prioritise employee well-being and growth, ensuring you thrive in your role as a Salesforce Developer. Located in a dynamic environment, this is an opportunity to be part of a team that champions diversity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician - UK&Ireland in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Formlabs as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Formlabs and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Formlabs’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Technician - UK&Ireland in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Formlabs, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Formlabs, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Formlabs.
How to prepare for a job interview at Formlabs
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Formlabs offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Formlabs but also helps you get a feel for whether you’d thrive in that environment.
