At a Glance
- Tasks: Travel across the UK to install and train customers on 3D printing technology.
- Company: Join Formlabs, a leading innovator in 3D printing technology.
- Benefits: Shares in the company, overtime pay, learning budget, and fun team events.
- Other info: Dynamic role with 80% travel and opportunities for personal growth.
- Why this job: Empower customers and shape the future of fabrication with cutting-edge tech.
- Qualifications: Strong technical background and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
Do you want to change how the world creates? At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.
As the dedicated Field Service Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the UK & Ireland region. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.
The Challenge:
- Installation & Customer Training (On-Site)
- Equipment Installation: Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- User Training: Conduct structured on-site training sessions for new and existing customers. You will teach them how to operate the machinery, utilize software, and perform basic maintenance.
- Demonstrations: Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
- Break-Fix & Maintenance (On-Site)
- Rapid Response: Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
- Preventative Maintenance: Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
- Troubleshooting: Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
- Logistics & Reporting
- Visit Volume: Execute a high volume of activity.
- Travel Management: Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
- Documentation: Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.
Your Profile:
- You are based in London/Manchester/Dublin (highly preferred due to hub connectivity).
- You are energized by travel and willing to be on the road 80%+ of the time. We pay for your time spent traveling, and this position is eligible for overtime.
- You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
- Fluency in English (C1-C2). You can explain complex technical concepts simply and effectively.
- Valid driver’s license (B) is required.
Bonus Skills:
- Fluency in German/French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Our Perks:
- Shares in the company (we're a double unicorn company!)
- Overtime payment eligibility
- Learning and development budget
- Free 3D print
- Fun team events
We build amazing things. Come join us! Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Your personal data is processed in accordance with our privacy policy. If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at privacy@formlabs.com.
Field Service Engineer - UK Remote in London employer: Formlabs
Join a pioneering 3D printing company that values innovation and collaboration, offering a vibrant work culture where your contributions directly impact the future of technology. With excellent perks like catered lunches and private health insurance, we prioritise employee well-being and growth, ensuring you thrive in your role as a Salesforce Developer. Located in a dynamic environment, this is an opportunity to be part of a team that champions diversity and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - UK Remote in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer - UK Remote role you’re after at Formlabs.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Formlabs a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Formlabs.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer - UK Remote at Formlabs, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer - UK Remote in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer - UK Remote, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Formlabs a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Formlabs specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Formlabs
✨Brush Up on Core Engineering Principles
Before heading into the interview with Formlabs, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Formlabs want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
