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- Tasks: Be the friendly face of our Automotive Technical Centre, helping customers with their service needs.
- Company: Join Formel D, a global leader in automotive services with a passion for excellence.
- Benefits: Permanent contract, competitive pay, and a dynamic work environment.
- Why this job: Perfect for people lovers who thrive in fast-paced settings and want to make a difference.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
- Other info: Join a diverse team across 21 countries and grow your career in the automotive industry.
The predicted salary is between 25000 - 30000 £ per year.
Location: Erdington, Birmingham
Permanent Contract with Formel D
Working Hours: 08.00am - 17.00pm
Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales.
We are looking for a confident and reliable Service Advisor to join our new Automotive Technical Centre based in Erdington, Birmingham. This customer-facing role is perfect for someone who enjoys working with people, is organised and can handle a fast-paced environment.
For you to be successful in this role you will be responsible for the below:
- Greeting customers and answering calls/queries
- Booking repairs for customers
- Keeping customer details up to date
- Liaising with Mechanics on a daily basis with admin tasks
- Taking payments
Requirements:
- Previous experience in a receptionist/admin or customer service role (Automotive/Dealership experience preferred)
- Strong customer service, communication and interpersonal skills
- Previous sales experience is preferred but not essential
- Good organizational skills and attention to detail
- The ability to arrange a busy diary/Work flow for multiple members of staff
- Clean UK/ or equivalent Driving Licence
- Own Vehicle
- RTW in the UK without restrictions (PLEASE NOTE WE DO NOT OFFER SPONSORSHIPS)
Automotive Service Advisor in Birmingham employer: Formel D Group
Contact Detail:
Formel D Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Formel D. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle fast-paced environments, just like the one you'll find at the Automotive Technical Centre.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about landing the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Automotive Service Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous customer service or admin roles, especially in the automotive sector, to show us you’re a great fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and how your skills align with our needs. Keep it friendly and professional – we want to see your personality!
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to interact with customers and colleagues effectively. Use clear and concise language to show us you can handle a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Formel D Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive services and the role of a Service Advisor. Familiarise yourself with common customer queries and how to handle them. This will show that you're not just interested in the job, but that you understand the industry.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your communication skills. Prepare examples of how you've successfully dealt with customers in the past, especially in challenging situations. This will highlight your ability to maintain professionalism under pressure.
✨Organisational Skills Matter
The job requires juggling multiple tasks, so be prepared to discuss how you manage your time and keep things organised. You might want to share specific tools or methods you use to stay on top of your workload, as this will reassure them that you can handle a busy environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company and the role. This shows your genuine interest and helps you determine if it's the right fit for you. Consider asking about their approach to customer service or how they support their team in a fast-paced setting.