Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Automotive Technical Centre, helping customers with their service needs.
- Company: Join Formel D, a global leader in automotive services with a passion for excellence.
- Benefits: Permanent contract, competitive salary, and a dynamic work environment.
- Why this job: Perfect for people lovers who thrive in fast-paced settings and want to make a difference.
- Qualifications: Customer service experience preferred; strong communication and organisational skills are a must.
- Other info: Join a diverse team across 21 countries and grow your career in the automotive industry.
The predicted salary is between 25000 - 30000 £ per year.
Location: Erdington, Birmingham
Permanent Contract with Formel D
Working Hours: 08.00am - 17.00pm
Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales.
We are looking for a confident and reliable Service Advisor to join our new Automotive Technical Centre based in Erdington, Birmingham. This customer-facing role is perfect for someone who enjoys working with people, is organised and can handle a fast-paced environment.
For you to be successful in this role you will be responsible for the below:
- Greeting customers and answering calls/queries
- Booking repairs for customers
- Keeping customer details up to date
- Liaising with Mechanics on a daily basis with admin tasks
- Taking payments
Requirements:
- Previous experience in a receptionist/admin or customer service role (Automotive/Dealership experience preferred)
- Strong customer service, communication and interpersonal skills
- Previous sales experience is preferred but not essential
- Good organizational skills and attention to detail
- The ability to arrange a busy diary/Work flow for multiple members of staff
- Clean UK/ or equivalent Driving Licence
- Own Vehicle
- RTW in the UK without restrictions (PLEASE NOTE WE DO NOT OFFER SPONSORSHIPS)
Automotive Service Advisor employer: Formel D Group
Contact Detail:
Formel D Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Formel D. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Automotive Service Advisor, you'll be dealing with customers all day. Role-play with a friend or family member to get comfortable with greeting customers and handling queries. The more relaxed you are, the better you'll come across!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate that you can keep things running smoothly in a fast-paced environment like the one at Formel D.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s super easy to do – just hop onto our site and get started!
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Automotive Service Advisor role. We want to see how your background fits with our team spirit and professionalism!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and why you’d be a great fit for our Erdington team. Let us know how you can contribute to our success!
Show Off Your Communication Skills: Since this role is all about interacting with customers, make sure your application reflects your strong communication skills. We love candidates who can convey their thoughts clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Formel D Group
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common car issues, repair processes, and customer service best practices. This will not only show your passion for the industry but also help you answer technical questions confidently.
✨Showcase Your People Skills
As a Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to build rapport, as this is crucial for the role.
✨Organisational Skills Matter
Since the job involves managing a busy diary and workflow, be ready to discuss how you stay organised. Bring up any tools or methods you use to keep track of tasks and appointments. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of vehicles you’ll be working with, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.