Assistant - Full Time

Call Centre Assistant – Vehicle Repair Bookings Department: Customer Service / Service Centre Reports To: Call Centre Supervisor / Service Manager Erdington, Birmingham, Full time, Office Based Contract: Permanent Working Hours: Monday to Friday 08.Formel D is the global service provider for the industry. We develop market-leading concepts, as well as individual and scalable solutions throughout the entire value chain of the production process, from the design phase, industrialization, production and after-sales. The company was founded in 1993 and is headquartered in Cologne (Germany). We are looking for experienced Call Centre Assistants to work within our Customer Service Centre This role ensures a smooth customer experience from the initial inquiry through to confirmed workshop appointments. Meet performance targets related to call handling, bookings, and customer satisfaction Strong telephone communication and interpersonal skills Basic understanding of vehicle servicing and repair terminology (training can be provided) Competent with internal call centre systems and standard computer applications Previous experience in a call centre or automotive environment is preferred Clean UK/ or equivalent Driving Licence