Accounts Receivable / Credit Controller

A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.

Established in 1971, our client is a trusted trade partner within the KBB (Kitchen, Bedroom, and Bathroom) industry. They pride themselves on being agile, passionate, and solution-driven, consistently providing reliable services to their clients. Their commitment to excellence has made them a leading name in the industry, and they are dedicated to maintaining their high standards.

The Role

They’re looking for an experienced Accounts Receivable / Credit Controller to take ownership of their trade debtor ledger and the day-to-day collection of customer payments. You’ll release customer orders and manage account holds strictly within their credit limit and credit terms policy, chase and collect outstanding balances by phone and email, and keep the sales ledger accurate and fully reconciled. It’s a role for someone who can build a good working relationship with customers while holding a firm line on payment terms, and who is confident escalating risk, including recommending bad debt provisions and pursuing formal recovery, when it’s needed.

Key Responsibilities

• Order release & credit control – Release customer orders for dispatch strictly within each customer’s approved credit limit and payment terms, and work the held-order queue throughout the day so orders are released as soon as payment is received or an account is brought back within terms, in line with our Trade Debtors, Customer Receipts & Credit Control Policy.
• Collecting customer payments – Collect payments by bank transfer, answer incoming customer calls, and take payments securely in line with our card-handling procedures.
• Allocating and reconciling receipts – Monitor incoming cash receipts daily via our online banking platforms, post and allocate payments, refunds and credit notes to the correct customer and invoice on Sage and Orderwise, investigate unmatched or part payments, and clear suspense items promptly.
• Aged debt and risk management – Review the aged debtor ledger weekly, contact customers to resolve overdue balances, issue statements and reminder/chase correspondence, and identify and escalate at-risk accounts, including advising on bad debt provisions where a customer has entered liquidation or dissolution.
• Resolving queries and disputes – Investigate and resolve billing queries and disputes, working closely with the Sales and Customer Service teams on account status, held orders and customer communication, and keep clear, accurate records of every customer contact and account decision.
• Escalation and recovery – Escalate unresolved accounts through our formal collections process, including referral to our third-party recovery agency and, where necessary, small claims action to obtain a County Court Judgment (CCJ).

Requirements

This role will suit you if you’re highly organised, comfortable picking up the phone to have a difficult conversation, and confident making — and standing by — firm decisions on customer accounts.

Essential

• Proven experience in a credit control, accounts receivable and collections role.
• Confident, professional telephone manner and strong written communication skills.
• Good working knowledge of accounting/ERP systems (Sage/Orderwise or a similar order management system an advantage).
• Strong numeracy and attention to detail, with the ability to reconcile accounts and spot discrepancies.
• Resilience and assertiveness, able to hold a firm line on credit terms while maintaining good customer relationships.
• Strong interpersonal skills, with the ability to build effective working relationships across teams and with customers.

Desirable

• Experience using Creditsafe or a similar credit-referencing tool.
• Exposure to online payment platforms such as Stripe or Shopify.
• AAT qualification, or working towards one.
• Experience handling formal debt recovery, including small claims and CCJs.

What’s In It For You

• Opportunity to join discretionary profit-share bonus pool after meeting eligibility requirements.
• 28 days annual leave including statutory bank holidays.
• Free parking on site + EV charging available.
• Opportunities for career growth and professional development.