Head Housekeeper in Formby

Formby Hall Golf Resort & Spa has an exciting opportunity for a Head Housekeeper to lead our Housekeeping department. Reporting directly to the General Manager, this is a key leadership role responsible for ensuring the highest standards of cleanliness, presentation, and guest comfort across the entire resort. Every guest wants to feel comfortable, relaxed, and cared for during their stay and that experience starts with an exceptional Housekeeping team.

WHO ARE WE? Formby Hall Golf Resort & Spa is a leading luxury destination in the North West of England. Set within 200 acres of lush green landscape, the resort features 76 bedrooms, a luxurious spa, two championship golf courses, meeting and event spaces, and stunning wedding facilities. We pride ourselves on delivering first-class hospitality experiences and exceeding guest expectations through exceptional service, attention to detail, and a commitment to quality across every part of the resort.

WHAT'S THE ROLE? As Head Housekeeper, you will lead and manage the entire Housekeeping operation across the resort, ensuring consistently exceptional standards throughout guest bedrooms, public areas, spa facilities, corridors, back-of-house spaces, and all guest-facing environments. You will be responsible for managing, motivating, and developing the Housekeeping team, creating a positive and high-performing culture while ensuring operational efficiency, guest satisfaction, and compliance with all health, safety, and hygiene standards. The successful candidate will be a hands-on leader with excellent organisational skills, strong attention to detail, and a passion for delivering outstanding guest experiences. You will work closely with all departments across the resort to ensure standards are maintained at all times and operational priorities are achieved. Flexibility is essential, as the role will require weekend working in line with the operational needs of the business.

KEY RESPONSIBILITIES

• Lead, manage, and motivate the Housekeeping department to deliver exceptional cleanliness and presentation standards throughout the resort.
• Oversee daily housekeeping operations, including guest bedrooms, public areas, spa facilities, pool areas, and back-of-house spaces.
• Manage rotas, staffing levels, recruitment, training, performance management, and employee development within the department.
• Conduct regular inspections of bedrooms and public areas to ensure standards are consistently achieved and maintained.
• Ensure all housekeeping employees conduct themselves professionally and deliver excellent guest service at all times.
• Develop, implement, and maintain housekeeping policies, procedures, and standards to maximise guest satisfaction and operational efficiency.
• Manage departmental budgets, stock control, linen levels, and inventory of housekeeping equipment and chemicals.
• Ensure all COSHH regulations, health & safety standards, manual handling procedures, and environmental policies are fully adhered to.
• Work closely with Maintenance to ensure all maintenance defects are reported and resolved promptly.
• Monitor productivity and labour costs while maintaining exceptional quality standards.
• Ensure lost property procedures, key control, security processes, and emergency procedures are followed correctly.
• Lead by example with a strong operational presence throughout the resort.
• Handle guest feedback and concerns professionally, ensuring issues are resolved effectively and promptly.
• Drive continuous improvement within the department and identify opportunities to enhance guest experience and operational performance.
• Ensure all team members complete required training and maintain compliance standards.

WHAT WE'RE LOOKING FOR

• Previous experience in a senior housekeeping leadership role within a hotel or resort environment.
• Strong leadership and people management skills.
• Excellent attention to detail and high cleanliness standards.
• Experience managing budgets, stock control, and labour costs.
• Strong organisational and communication skills.
• A hands-on management style with the ability to motivate and develop teams.
• Knowledge of COSHH, health & safety legislation, and housekeeping best practice.
• Passion for delivering exceptional guest experiences.

THE PERKS

• Generous recommend a friend scheme.
• Perkbox.
• Recognition incentives.
• Team Member Events.
• Complimentary meals on shift.
• Free parking.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy, or maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the United Kingdom.