Spa & Leisure Supervisor

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it’s a well presented lobby, an immaculate poolside, or a spotless gym, we take pride in the details that make our members and guests feel welcome and cared for.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency.

As Spa & Leisure Supervisor, you’ll play a key role in delivering an exceptional guest and member experience across our Spa & Leisure facilities. You will lead by example, supporting the day-to-day operation of the department, maintaining high presentation standards, and ensuring a welcoming, safe, and relaxing environment for all guests.

You will be responsible for:

• Supervising the daily operation of the Spa & Leisure Club, ensuring exceptional guest service standards at all times.
• Supporting, motivating, and guiding the Spa & Leisure team during shifts.
• Building positive relationships with guests, members, and colleagues to create a welcoming atmosphere.
• Supporting the day-to-day operation of the Spa & Leisure reception area, welcoming guests and members, handling bookings, answering enquiries, and delivering exceptional customer service.
• Assisting guests with spa, leisure, and membership enquiries both in person and over the phone.
• Supporting retail sales, membership administration, and guest check-ins where required.
• Ensuring all Spa & Leisure areas remain clean, safe, tidy, and well-presented throughout the day.
• Monitoring poolside areas, thermal facilities, changing rooms, gym, and relaxation spaces to maintain standards.
• Carrying out regular swimming pool and spa water testing in line with health & safety and operational standards.
• Recording pool test results accurately and escalating any issues or irregular readings promptly.
• Monitoring pool plant operations and ensuring all testing procedures are completed to required compliance standards.
• Carrying out regular health & safety checks and ensuring compliance with pool plant, hygiene, and operational procedures.
• Assisting with opening and closing procedures for the Spa & Leisure facilities.
• Managing towel, robe, and linen stock levels and ensuring replenishment across all guest areas.
• Handling guest queries, feedback, and concerns professionally and efficiently.
• Supporting the scheduling and coordination of team duties and daily operational tasks.
• Ensuring all supplies, toiletries, and amenities are fully stocked and presented to brand standard.
• Responding promptly to spills, hazards, or maintenance concerns to maintain guest and team safety.
• Assisting with training and onboarding of new team members where required.

Post-Closing Responsibilities:

At the end of your shift, you will be responsible for:

• Ensuring all Spa & Leisure areas are left clean, organised, and fully prepared for the following day.
• Completing end-of-day operational and safety checks.
• Supporting deep cleaning procedures across changing areas, treatment rooms, thermal facilities, and poolside areas.
• Ensuring equipment is stored correctly and all areas are secured appropriately.
• Sanitising high-touch areas such as lockers, handles, loungers, and reception surfaces.
• Reporting maintenance issues, incidents, or operational concerns to management.

We’re looking for a confident and professional supervisor who is passionate about guest wellbeing, team leadership, and delivering high standards within a luxury hospitality environment. You’ll have:

• A positive, hands-on leadership style and excellent attention to detail.
• Strong communication and interpersonal skills.
• The ability to motivate and support a team in a fast-paced environment.
• Excellent organisational and time management skills.
• A strong focus on guest service and operational standards.
• Flexibility to work shifts, including weekends and holidays.
• Previous experience within a Spa, Leisure, Fitness, or Hospitality environment preferred.
• Previous supervisory experience would be advantageous.
• Previous experience working within a Spa & Leisure reception environment would be advantageous.
• Basic knowledge of pool testing procedures and leisure health & safety standards is desirable, although training can be provided.
• Strong customer service and administrative skills with confidence using booking or reception systems.

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free uniform.
• Meals whilst on duty.
• Opportunities for training and career development, including apprenticeships.
• Discounts on hotel stays and dining for you and your loved ones.
• Exclusive shopping discounts via our benefits platform.
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.

We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.

All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.