Spa and Leisure Attendant

At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it’s a well presented lobby, an immaculate poolside, or a spotless gym, we take pride in the details that make our members and guests feel welcome and cared for.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

What You’ll Do

You’ll play a vital role in creating a welcoming and comfortable environment for every member and guest by ensuring all areas of the Spa & Leisure Club are clean, tidy and looking presentable. You will be responsible for:

• Keeping all areas of the Spa & Leisure club clean, tidy and looking presentable whilst maintaining relationships with customers and members.
• Dusting and polishing all surfaces, furniture, mirrors, glass, and doors.
• Vacuuming, sweeping, or mopping floors across all designated areas.
• Emptying bins and removing litter or debris.
• Collecting and removing used towels, robes, and slippers.
• Transporting dirty linen to the laundry and replenishing clean stock.
• Cleaning showers, including shower heads, glass, tiles, and drains.
• Sanitising all toilets and washroom facilities.
• Keeping poolside clean and tidy, repositioning loungers, removing cups and towels.
• Refilling supplies such as paper products, toiletries, and amenities.
• Wiping up spills promptly to maintain guest and team safety.

Post-Closing Responsibilities

At the end of your shift, you will be responsible for:

• Leaving all areas spotless and prepared for the following day.
• Deep cleaning all spa treatment rooms, changing areas, Thermal Heaven, and Rasul rooms to remove oils and product residue.
• Deep cleaning and/or steam cleaning poolside using appropriate equipment.
• Mopping, sweeping, and vacuuming floors as required.
• Sanitising high-touch areas such as doors and handles.

What We’re Looking For

We’re looking for friendly, reliable team members who take pride in their work and enjoy creating a clean, welcoming space for our guests. You’ll have:

• A positive attitude and an eye for detail.
• Great teamwork and communication skills.
• The ability to work efficiently and manage time well.
• Flexibility to work shifts, including weekends and holidays.
• Previous cleaning experience is helpful but not essential — full training will be provided.

The Perks

We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:

• Free uniform.
• Meals whilst on duty.
• Opportunities for training and career development, including apprenticeships.
• Discounts on hotel stays and dining for you and your loved ones.
• Exclusive shopping discounts via our benefits platform.
• Celebratory team events and long-service recognition.
• A fun, inclusive, and supportive team environment.

Equal Opportunities

We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.

Right to Work

All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.