At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local info with a smile.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Flexible shifts and career development opportunities await you!
- Why this job: Join a fun, supportive team and create unforgettable experiences for guests.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 20000 - 25000 £ per year.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West.
Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course Dornoch
We exist to create unforgettable experiences for every guest, every time.
Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
- How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you'll be the first point of contact for our guests and play a key role in setting the tone for their stay.
You'll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You'll Do
You'll be responsible for
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests' bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We're Looking For
We're looking for friendly, confident team members who are passionate about delivering great guest service.
You'll have
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
- The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Team Member events
- Free car parking
Equal Opportunities We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
About Us Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations.
Contact Details:
Formby Hall Golf Resort & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Member
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Formby Hall Golf Resort & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Formby Hall Golf Resort & Spa
Don't be shy about reaching out to Formby Hall Golf Resort & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reception Team Member
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Formby Hall Golf Resort & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Formby Hall Golf Resort & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
