At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the courseDornoch We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create. At the core of everything we do are our REACH People Values:
- Respect - We treat every guest and colleague with kindness and dignity.
- Excellence - We go the extra mile in pursuit of outstanding service.
- Accountability - We take ownership of our actions and follow through on our promises.
- Cooperation - We work together as one team to deliver the best experience.
- Honesty - We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
What You'll Do
You'll be responsible for:
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests' bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
We're looking for friendly, confident team members who are passionate about delivering great guest service.
You'll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential - full training will be provided.
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Marine & Lawn Hotels & Resorts is a collection of unique, story-rich hotels located in some of the world's most iconic destinations.
Benefits
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Team Member events
- Free car parking
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
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Hotel Reception Team Member in Sefton employer: Formby Hall Golf Resort and Spa
At Formby Hall Golf Resort & Spa, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work environment. As an Assistant Food & Beverage Manager, you will benefit from opportunities for career development, competitive perks such as discounted hotel stays, and a vibrant team culture that values respect and excellence. Join us in creating memorable experiences while advancing your leadership career in the heart of the North West.
Contact Details:
Formby Hall Golf Resort and Spa Recruitment Team
