At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide local info with a smile.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Free uniform, meals on duty, training opportunities, and exclusive discounts.
- Other info: Flexible shifts and a supportive environment with career growth opportunities.
- Why this job: Join a fun team and create unforgettable experiences for guests every day.
- Qualifications: Friendly personality, strong communication skills, and a proactive approach.
The predicted salary is between 988 - 1219 £ per month.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or helpful local advice, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As a Reception Team Member, you’ll be the first point of contact for our guests and play a key role in setting the tone for their stay. You’ll deliver warm welcomes, smooth departures, and everything in between with professionalism and a genuine smile.
What You’ll Do
- Welcoming guests with warmth and professionalism on arrival.
- Checking guests in and out efficiently using our reservation system.
- Answering guest queries and providing helpful local information.
- Handling phone calls, emails, and reservations with accuracy and care.
- Processing payments and compiling guests’ bills.
- Supporting with guest requests and resolving concerns courteously.
- Promoting hotel facilities, services, and local attractions.
- Maintaining a clean and organised front desk and lobby area.
- Working closely with other departments to ensure a seamless guest journey.
What We’re Looking For
We’re looking for friendly, confident team members who are passionate about delivering great guest service. You’ll have:
- A warm, welcoming personality and strong communication skills.
- Excellent organisational and multitasking abilities.
- A proactive and positive approach to guest interactions.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Previous experience in a similar role is a bonus, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Team Member events
- Free car parking
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reception Team Member in Liverpool employer: Formby Hall Golf Resort and Spa
At Formby Hall Golf Resort & Spa, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is empowered to shine. With a focus on exceptional hospitality, we offer competitive benefits, including career development opportunities and discounts for you and your loved ones, all within the stunning backdrop of the North West. Join us in creating unforgettable experiences for our guests while enjoying a supportive environment that celebrates teamwork and personal growth.
Contact Details:
Formby Hall Golf Resort and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Team Member in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Formby Hall Golf Resort & Spa. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your warm welcome! As a Reception Team Member, first impressions matter. Try rehearsing how you'd greet guests and handle common queries. A friendly smile and a confident tone can go a long way in making guests feel at home.
✨Tip Number 3
Show off your teamwork skills! During your interview, share examples of how you've worked well with others in the past. Highlighting your ability to cooperate and support your colleagues will resonate with the hotel's focus on teamwork and delivering great service.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Formby Hall site. It shows initiative and gives you a chance to explore more about the role and the perks we offer, like training opportunities and discounts!
We think you need these skills to ace Hotel Reception Team Member in Liverpool
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for great guest service!
Tailor Your Application:Make sure to tailor your application to highlight how your skills and experiences align with our REACH People Values. Show us how you embody respect, excellence, accountability, cooperation, and honesty in your previous roles.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us easily see why you’d be a great fit for our team at Formby Hall.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Formby Hall Golf Resort and Spa
✨Know the Company Inside Out
Before your interview, take some time to research Formby Hall Golf Resort & Spa. Understand their values, services, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Reception Team Member, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve provided excellent customer service or resolved issues. Highlighting your warm personality and communication skills will resonate well with the interviewers.
✨Demonstrate Team Spirit
Formby Hall values cooperation and teamwork. Be ready to discuss how you’ve worked collaboratively in previous roles. Share specific instances where you contributed to a team goal or supported colleagues, as this aligns perfectly with their REACH values.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Reception Team Member, such as handling difficult guests or managing multiple tasks at once. Practising your responses to these situations can help you feel more confident and prepared during the interview.
