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- Tasks: Lead the front desk team to ensure exceptional guest experiences and smooth operations.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Competitive pay, free meals, uniform, discounts, and career development opportunities.
- Why this job: Join a passionate team dedicated to creating unforgettable moments for guests.
- Qualifications: Experience in hospitality, strong leadership skills, and excellent communication.
- Other info: Flexible shifts and a supportive environment focused on teamwork and growth.
The predicted salary is between 24000 - 36000 £ per year.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it’s a warm welcome, a smooth check-in, or professional support behind the scenes, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in leadership through example, teamwork, and a commitment to great service. We support our people to lead with integrity, empower others, and uphold our standards with consistency and care.
As a Reception Supervisor, you’ll support the Front of House Manager in leading the front office team, ensuring that every guest receives an exceptional welcome and a seamless experience throughout their stay.
What You’ll Do
You’ll be responsible for:
- Supervising the day-to-day front desk operations, ensuring smooth check-ins and check-outs.
- Providing hands-on support during busy periods while leading by example.
- Coaching and mentoring the reception team to deliver consistent, high-quality service.
- Handling escalated guest queries or concerns promptly and professionally.
- Coordinating with housekeeping, maintenance, and other departments to ensure seamless communication and operations.
- Managing shift handovers, guest billing, and accurate financial reporting.
- Maintaining a well-presented, efficient, and welcoming front-of-house environment.
- Upholding compliance with hotel policies and health & safety standards.
What We’re Looking For
We’re looking for an approachable, guest-focused leader with a flair for organisation and an eye for detail. You’ll have:
- Proven experience in a front office or guest service role, ideally within hospitality.
- Strong leadership skills and the ability to motivate and support a team.
- A natural ability to remain calm under pressure while solving problems with confidence.
- Excellent communication and interpersonal skills.
- Good knowledge of hotel booking and PMS systems (training provided if required).
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your friends
- Exclusive shopping discounts via our benefits platform
- Team Member events
- Employee Assistance Programme
- Free Car Parking
Equal Opportunities
We are proud to be an equal opportunity employer and welcome applicants from all backgrounds. Diversity and inclusion are key to our REACH values.
Right to Work
Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.
Hotel Reception Supervisor in Liverpool employer: Formby Hall Golf Resort and Spa
Contact Detail:
Formby Hall Golf Resort and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reception Supervisor in Liverpool
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. They might know about openings at places like Formby Hall Golf Resort & Spa that aren't advertised yet.
✨Tip Number 2
Show up in person! If you're nearby, pop into the hotel and ask to speak with the Front of House Manager. A friendly face can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and leadership. Think about how you can demonstrate our REACH values during your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Formby Hall.
We think you need these skills to ace Hotel Reception Supervisor in Liverpool
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in front office or guest service roles. We love seeing how your past roles have prepared you for this position, so be specific about your achievements!
Emphasise Teamwork: Since we value cooperation, mention any experiences where you’ve successfully worked as part of a team. Share examples of how you’ve supported colleagues or led a team to deliver exceptional service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Formby Hall Golf Resort and Spa
✨Know the Company Inside Out
Before your interview, take some time to research Formby Hall Golf Resort & Spa. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. Highlight how you motivated others and ensured excellent service, as this aligns with their focus on teamwork and accountability.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest concerns. Think of specific instances where you resolved issues or improved guest experiences. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Dress the Part and Be Approachable
First impressions matter, especially in hospitality. Dress smartly and professionally to reflect the luxury environment of the resort. Additionally, be warm and approachable during the interview; this will showcase your guest-focused attitude and align with their REACH values of respect and cooperation.