At a Glance
- Tasks: Manage night operations, ensuring excellent customer service and team performance.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Generous perks, discounts, recognition incentives, and complimentary meals.
- Other info: Opportunities for growth in a supportive environment.
- Why this job: Join a vibrant team and make a real impact in hospitality.
- Qualifications: 3-5 years in hospitality management and a passion for night shifts.
The predicted salary is between 25000 - 30000 £ per year.
Formby Hall Golf Resort & Spa is a leading luxury golf and spa destination in the North West of England. Set in 200 acres of lush green landscape, we offer the perfect escape.
We have a positive and vibrant working atmosphere, and offer a range of benefits including development opportunities for staff at all levels.
KEY RESPONSIBILITIES- To ensure that you follow all Brand Standards that are in place.
- To ensure that excellent customer service is given at all times to support driving customer service levels.
- To attend to guest requirements as and when necessary.
- To assist guests with their luggage as and when necessary.
- To run errands as and when needed.
- To ensure that conference rooms are laid out as instructed in a timely and efficient manner.
- To ensure that the reception desk and area are kept clean and tidy.
- Public Area cleaning as and when required.
- To run the F&B areas for in house guests of an evening.
- Act as Fire Officer and respond quickly and efficiently should alarm sound.
- To ensure effective communication with the housekeeping team regarding guests, room status reports and VIPs who may require additional products.
- To liaise with Front of House Manager and other Heads of Departments as and when necessary to provide the best possible service to guests.
- Ensure confidentiality for guests and not to approach any such guests for personal requests such as autograph signing.
- To run the night audit through the PMS system and to balance the daily business.
- You love working nights.
- 3 – 5 years of experience in at least an Assistant Manager role within the hospitality industry.
- You are a great role model, inspiring your team to strive for excellence.
- You drive a high-performance culture, setting clear expectations, empowering your team, and holding them accountable.
- You are a critical, strategic thinker, evaluating the changing context, challenging the way things are done and driving continuous improvement.
- You can work under pressure in a fast-paced environment and be confident in making important decisions.
- Knowledge of Opera.
- Ability to work shifts – night shift is 10.30 pm to 7 am.
- Generous recommend a friend scheme.
- Discounts on the hotel food & beverage.
- Recognition incentives.
- Perkbox Team Member Events.
- Complimentary meals on duty.
- Free Parking.
We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
RIGHT TO WORKIn line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Hotel Night Manager in Liverpool employer: Formby Hall Golf Resort and Spa
Formby Hall Golf Resort & Spa is an exceptional employer, offering a vibrant and supportive work environment where staff can thrive. With a strong focus on employee development, generous perks such as discounts on food and beverages, and a commitment to inclusivity, we ensure that our team members feel valued and empowered to excel in their roles. Located in the picturesque North West of England, our resort provides a unique opportunity to work in a stunning setting while delivering outstanding service to our guests.
Contact Details:
Formby Hall Golf Resort and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Night Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Formby Hall. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show off your personality during interviews! We want to see how you’d fit into our vibrant atmosphere. Be yourself, share your passion for hospitality, and let your enthusiasm shine through.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various scenarios as a Night Manager. We love candidates who can think on their feet and demonstrate their problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Formby Hall.
We think you need these skills to ace Hotel Night Manager in Liverpool
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to excellent customer service and how you’ve gone above and beyond for guests in the past.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Hotel Night Manager role. Highlight relevant experience, especially in night shifts or managerial positions, and align your skills with the key responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also appreciate a well-structured application that’s easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Formby Hall Golf Resort & Spa.
How to prepare for a job interview at Formby Hall Golf Resort and Spa
✨Know Your Stuff
Before the interview, make sure you’re familiar with Formby Hall Golf Resort & Spa and its brand standards. Research their services, values, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Experience
With 3-5 years of experience in an Assistant Manager role, be ready to discuss specific examples of how you've driven a high-performance culture. Think about times when you empowered your team or improved customer service levels. Concrete examples will make your experience more relatable and impressive.
✨Demonstrate Problem-Solving Skills
As a Hotel Night Manager, you'll need to think on your feet. Prepare for situational questions where you might need to demonstrate your critical thinking skills. Consider scenarios like handling guest complaints or managing emergencies, and explain how you would approach these situations effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
