At a Glance
- Tasks: Deliver exceptional food and beverage service while creating memorable guest experiences.
- Company: Formby Hall Golf Resort & Spa, a luxury destination in the North West.
- Benefits: Competitive pay, free meals, uniform, discounts, and career development opportunities.
- Other info: Full training provided; flexible shifts including evenings and weekends.
- Why this job: Join a fun, inclusive team and make a real impact on guest experiences.
- Qualifications: Positive attitude, great communication skills, and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
At Formby Hall Golf Resort & Spa, we combine luxury, leisure, and exceptional hospitality in the heart of the North West. Home to two championship golf courses, stunning event spaces, and a renowned spa, our team is dedicated to delivering unforgettable guest experiences on and off the course. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Food & Beverage Team Member, you’ll be a vital part of creating memorable experiences for our guests — delivering hospitality with a smile, supporting your colleagues, and taking pride in every detail.
What You’ll Do
You’ll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch, dinner, and lounge operations. You will be responsible for:
- Providing the highest standards of service to guests, ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests, taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What We’re Looking For
We’re looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment. You’ll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Team Member events
- Free car parking
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.
Food and Beverage Team Member in Liverpool employer: Formby Hall Golf Resort and Spa
At Formby Hall Golf Resort & Spa, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork, positivity, and exceptional service. As a Food and Beverage Team Member, you will enjoy competitive benefits, including free meals while on duty, opportunities for career development, and exclusive discounts, all within a stunning resort setting that encourages personal growth and memorable guest interactions.
Contact Details:
Formby Hall Golf Resort and Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Formby Hall Golf Resort & Spa. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show off your teamwork spirit! Highlight any experiences where you've worked well with others, especially in fast-paced environments. Formby Hall values cooperation, so make sure to convey how you can contribute to a positive team dynamic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Formby Hall. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Food and Beverage Team Member in Liverpool
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for great service shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant experiences or stories that highlight your passion.
Be Yourself:We believe in bringing your whole self to work, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express your unique qualities that make you a great fit for our team.
Highlight Teamwork Skills:Since we value cooperation, make sure to mention any experiences where you’ve worked well in a team. Whether it’s in a previous job or a group project, showing that you can collaborate effectively will impress us.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity at Formby Hall Golf Resort & Spa!
How to prepare for a job interview at Formby Hall Golf Resort and Spa
✨Know the REACH Values
Before your interview, take some time to familiarise yourself with the REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Think of examples from your past experiences that demonstrate how you embody these values, as they are at the core of what Formby Hall Golf Resort & Spa stands for.
✨Showcase Your Customer Service Skills
As a Food and Beverage Team Member, excellent customer service is key. Prepare to discuss specific instances where you've gone above and beyond for a guest or resolved a difficult situation. This will show your potential employer that you understand the importance of creating memorable experiences.
✨Be Ready to Discuss Teamwork
Teamwork is essential in a fast-paced hospitality environment. Think of examples where you've successfully worked as part of a team, highlighting your communication skills and ability to support your colleagues. This will demonstrate that you're a reliable team player who can contribute positively to their team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team events, or how they ensure a positive work environment. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
