At a Glance
- Tasks: Lead and deliver exciting tech projects that shape customer experiences.
- Company: Join Formation Tech, a fast-growing people-first technology company.
- Benefits: Enjoy competitive salary, 25+ days holiday, and a supportive work environment.
- Other info: Hybrid working model with opportunities for career growth and leadership exposure.
- Why this job: Make a real impact in a dynamic role with visible results.
- Qualifications: Experience in managing IT projects and strong communication skills required.
The predicted salary is between 60000 - 75000 € per year.
Location: London
Work model: Hybrid
Who Are We – Formation Tech
Formation Tech is a fast-growing technology company delivering Cybersecurity, Networks, and Voice solutions to ambitious mid-market businesses. We exist to make our customers' lives easier through technology, helping organisations connect, collaborate, and stay secure in a hybrid world. We're not just tech experts, we're people-first. We've built our business on the belief that while technology can transform operations, it's people who make the real difference. That's why we invest in our culture, champion collaboration, and take pride in our values-driven approach.
We're now looking for a driven and delivery-focused Project Manager to take end-to-end ownership of customer and internal projects across our professional services portfolio.
The Role
As a Project Manager at Formation Tech, you'll be the key person responsible for delivering technology projects that directly shape our customers' experience. This is a hands-on, client-facing role operating with a high level of autonomy, you'll manage everything from sales handover through to service desk transition, working closely with technical teams, leadership, and senior customer stakeholders along the way. You'll have real commercial responsibility, contributing to project P&L, WIP control, and billing readiness, while also playing an active part in improving our delivery processes and professional services proposition. If you want a role where your impact is visible and your voice is heard, this is it.
We operate a hybrid working model, with employees expected to work from the office at least 2 days per week.
Key Responsibilities
- Project Delivery & Governance
- Lead the end-to-end delivery of customer and internal projects from sales handover through to service desk transition
- Define, control, and deliver projects against agreed scope, timelines, budget, and quality standards
- Coordinate internal teams, suppliers, and third parties to ensure timely and efficient delivery
- Establish and maintain effective project governance, including reporting, documentation, and status communication
- Plan and oversee all aspects of a project to meet its goals on time and within budget
- Ensure technical designs are reviewed, approved, and delivered on time in collaboration with the Head of Technology and technical teams
- Lead effective handover into Service Desk ensuring continuity and clarity
- Client & Stakeholder Management
- Act as the primary point of contact for customers throughout the project lifecycle
- Lead clear, confident communication with customer stakeholders at all levels, including regular project updates and risk communication
- Build strong, trusted relationships that support long-term customer retention and service expansion
- Manage discretionary customer delays and drive timely project closure
- Scope, Risk & Change Control
- Own risk, issue, and dependency management, ensuring early identification and escalation where required
- Lead change management by realigning customers to agreed scope or updating scope of work, balancing commercial impact across time and cost
- Manage scope and change through formal change control processes (CCNs / Scope of Work revisions)
- Balance commercial impact across time, cost, goodwill, and customer experience
- Operate within agreed commercial authority levels and escalate where decisions fall outside those limits
- Own time management across each project, ensuring accurate forecasting, preventing overruns, and communicating early with customers and Account Management where additional time or scope is required
- Commercial Responsibilities
- Ensure projects close promptly to enable accurate and timely billing and cash collection
- Own project financial performance, including P&L, fee earning reports, and WIP control in partnership with Finance
- Maintain billing readiness and support invoicing activities through accurate project reporting
- Partner with Sales and Account Management to identify upsell or expansion opportunities during delivery
- Support effective sales to project transitions to protect margin and delivery quality
- Operational Responsibilities
- Support contract lifecycle management by ensuring project-related contract terms and licensing details are accurately captured
- Contribute to continuous improvement of delivery processes, documentation, workflows, handovers, and SLAs
- Act as a key user and improvement contributor for delivery systems, including Autotask and IT Glue
What We're Looking For
- Proven experience delivering end-to-end IT / technology projects in fast-paced environments
- Strong track record managing full project lifecycle from initiation through build, test, and transition to service
- Hands-on experience managing scope, schedule, budget, quality, risks, and dependencies
- Understanding of project governance, financial management, and reporting
- Strong stakeholder management and communication skills across both technical and non-technical audiences
- Analytical and proactive mindset with the ability to take ownership, solve problems, and keep delivery moving
- PRINCE2 (or equivalent) project management certification
- Experience delivering voice, security, or network infrastructure projects is a plus
What We Offer
- Competitive salary
- 25 days holiday (plus Bank Holidays), increasing with service up to 28 days
- Contributory pension
- Travelcard loan (post-probation)
- Cycle to work scheme
- Employee Assistance Programme (Wellbeing)
- Maternity/Paternity leave
- £1,000 bonus recruitment referral scheme
- A collaborative, supportive environment where your voice is heard
- Real exposure to senior leadership and commercial decision-making
- The chance to make a genuine impact in a company that's scaling fast
If you're ready to take ownership of meaningful projects and grow your career in a people-first technology business, you'll fit right in.
No agents please.
Senior Project Management Coordinator in London employer: Formation Tech
Formation Tech is an exceptional employer that prioritises a people-first culture, fostering collaboration and innovation in the fast-paced technology sector. With a hybrid working model based in London, employees enjoy competitive benefits, including generous holiday allowances, a contributory pension, and opportunities for professional growth while making a tangible impact on customer experiences. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Project Management Coordinator in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Project Management Coordinator role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in delivering end-to-end IT projects. Share specific examples of how you've managed scope, budget, and timelines successfully.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team members to express your interest and ask insightful questions about the role.
✨Tip Number 4
Keep it real during interviews! Be yourself and let your personality shine through. Formation Tech values a people-first approach, so showing your collaborative spirit and communication skills will definitely set you apart.
We think you need these skills to ace Senior Project Management Coordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Project Management Coordinator role. Highlight your experience in delivering IT projects and managing stakeholders, as this will show us you understand what we're looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of successful projects you've managed. Use metrics where possible to demonstrate your impact, like how you improved delivery times or saved costs.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Formation Tech
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the impact of your work. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Master Stakeholder Communication
Since this role involves a lot of client interaction, practice articulating how you’ve effectively communicated with stakeholders at all levels. Prepare examples of how you’ve built strong relationships and managed expectations, as this will demonstrate your ability to be the primary point of contact throughout the project lifecycle.
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with project financials, including P&L management and billing readiness. Highlight any instances where you successfully managed budgets or identified upsell opportunities during project delivery, as this aligns perfectly with the commercial responsibilities of the role.
✨Emphasise Continuous Improvement
Formation Tech values a culture of continuous improvement, so come ready to share how you’ve contributed to enhancing delivery processes in your previous roles. Discuss specific tools or methodologies you’ve implemented to improve efficiency and quality, which will resonate well with their values-driven approach.
