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For Companies At a Glance
- Tasks: Lead and deliver impactful technology projects while managing client relationships.
- Company: Formation Tech, a fast-growing people-first technology company.
- Benefits: Competitive salary, 25+ days holiday, pension scheme, and wellness support.
- Other info: Collaborative culture with opportunities for career growth and exposure to leadership.
- Why this job: Make a real impact in a dynamic environment with visible results.
- Qualifications: Proven project management experience and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Location: London
Work model: Hybrid
Who Are We – Formation Tech
Formation Tech is a fast-growing technology company delivering Cybersecurity, Networks, and Voice solutions to ambitious mid-market businesses. We exist to make our customers' lives easier through technology, helping organisations connect, collaborate, and stay secure in a hybrid world. We're not just tech experts, we're people-first. We've built our business on the belief that while technology can transform operations, it's people who make the real difference. That's why we invest in our culture, champion collaboration, and take pride in our values-driven approach.
We're now looking for a driven and delivery-focused Project Manager to take end-to-end ownership of customer and internal projects across our professional services portfolio.
The Role
As a Project Manager at Formation Tech, you'll be the key person responsible for delivering technology projects that directly shape our customers' experience. This is a hands-on, client-facing role operating with a high level of autonomy, you'll manage everything from sales handover through to service desk transition, working closely with technical teams, leadership, and senior customer stakeholders along the way. You'll have real commercial responsibility, contributing to project P&L, WIP control, and billing readiness, while also playing an active part in improving our delivery processes and professional services proposition. If you want a role where your impact is visible and your voice is heard, this is it.
We operate a hybrid working model, with employees expected to work from the office at least 2 days per week.
Key Responsibilities
- Project Delivery & Governance
- Lead the end-to-end delivery of customer and internal projects from sales handover through to service desk transition
- Define, control, and deliver projects against agreed scope, timelines, budget, and quality standards
- Coordinate internal teams, suppliers, and third parties to ensure timely and efficient delivery
- Establish and maintain effective project governance, including reporting, documentation, and status communication
- Plan and oversee all aspects of a project to meet its goals on time and within budget
- Ensure technical designs are reviewed, approved, and delivered on time in collaboration with the Head of Technology and technical teams
- Lead effective handover into Service Desk ensuring continuity and clarity
- Client & Stakeholder Management
- Act as the primary point of contact for customers throughout the project lifecycle
- Lead clear, confident communication with customer stakeholders at all levels, including regular project updates and risk communication
- Build strong, trusted relationships that support long-term customer retention and service expansion
- Manage discretionary customer delays and drive timely project closure
- Scope, Risk & Change Control
- Own risk, issue, and dependency management, ensuring early identification and escalation where required
- Lead change management by realigning customers to agreed scope or updating scope of work, balancing commercial impact across time and cost
- Manage scope and change through formal change control processes (CCNs / Scope of Work revisions)
- Balance commercial impact across time, cost, goodwill, and customer experience
- Operate within agreed commercial authority levels and escalate where decisions fall outside those limits
- Own time management across each project, ensuring accurate forecasting, preventing overruns, and communicating early with customers and Account Management where additional time or scope is required
- Commercial Responsibilities
- Ensure projects close promptly to enable accurate and timely billing and cash collection
- Own project financial performance, including P&L, fee earning reports, and WIP control in partnership with Finance
- Maintain billing readiness and support invoicing activities through accurate project reporting
- Partner with Sales and Account Management to identify upsell or expansion opportunities during delivery
- Support effective sales to project transitions to protect margin and delivery quality
- Operational Responsibilities
- Support contract lifecycle management by ensuring project-related contract terms and licensing details are accurately captured
- Contribute to continuous improvement of delivery processes, documentation, workflows, handovers, and SLAs
- Act as a key user and improvement contributor for delivery systems, including Autotask and IT Glue
What We're Looking For
- Proven experience delivering end-to-end IT / technology projects in fast-paced environments
- Strong track record managing full project lifecycle from initiation through build, test, and transition to service
- Hands-on experience managing scope, schedule, budget, quality, risks, and dependencies
- Understanding of project governance, financial management, and reporting
- Strong stakeholder management and communication skills across both technical and non-technical audiences
- Analytical and proactive mindset with the ability to take ownership, solve problems, and keep delivery moving
- PRINCE2 (or equivalent) project management certification
- Experience delivering voice, security, or network infrastructure projects is a plus
What We Offer
- Competitive salary
- 25 days holiday (plus Bank Holidays), increasing with service up to 28 days
- Contributory pension
- Travelcard loan (post-probation)
- Cycle to work scheme
- Employee Assistance Programme (Wellbeing)
- Maternity/Paternity leave
- £1,000 bonus recruitment referral scheme
- A collaborative, supportive environment where your voice is heard
- Real exposure to senior leadership and commercial decision-making
- The chance to make a genuine impact in a company that's scaling fast
If you're ready to take ownership of meaningful projects and grow your career in a people-first technology business, you'll fit right in.
No agents please.
Senior Manager, Project Management in London employer: Formation Tech
Contact Detail:
Formation Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager, Project Management in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Senior Manager role at Formation Tech.
✨Tip Number 2
Prepare for those interviews! Research Formation Tech, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and be ready to showcase your project management skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and keeps you fresh in their minds as they make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on being part of the Formation Tech family. Don’t miss out!
We think you need these skills to ace Senior Manager, Project Management in London
Some tips for your application 🫡
Show Your Project Management Skills: Make sure to highlight your experience in managing end-to-end IT projects. Use specific examples that demonstrate your ability to handle scope, budget, and timelines effectively.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and skills mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Formation Tech
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the impact your work had on the overall project success. This will show your potential employer that you have the hands-on experience they're looking for.
✨Master Stakeholder Communication
Since this role involves a lot of client and stakeholder interaction, practice articulating your communication style. Prepare examples of how you've built strong relationships with clients and managed expectations. Highlight your ability to communicate complex technical information clearly to non-technical audiences.
✨Demonstrate Your Financial Acumen
Be prepared to discuss your experience with project financials, including P&L management and billing readiness. Bring examples of how you've ensured projects were delivered within budget and how you handled any financial challenges. This will demonstrate your commercial awareness and responsibility.
✨Show Your Problem-Solving Skills
Think of specific instances where you've had to manage risks or changes in project scope. Be ready to explain your approach to identifying issues early and how you navigated through them. This will highlight your proactive mindset and ability to keep projects on track, which is crucial for this role.