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For Companies At a Glance
- Tasks: Lead exciting tech projects and shape customer experiences from start to finish.
- Company: Join Formation Tech, a fast-growing people-first technology company in London.
- Benefits: Enjoy competitive salary, 25+ days holiday, pension, and wellness support.
- Other info: Hybrid work model with opportunities for career growth and professional development.
- Why this job: Make a real impact in a collaborative environment with exposure to leadership.
- Qualifications: Experience in managing IT projects and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: London
Work model: Hybrid
Who Are We – Formation Tech
Formation Tech is a fast-growing technology company delivering Cybersecurity, Networks, and Voice solutions to ambitious mid-market businesses. We exist to make our customers' lives easier through technology, helping organisations connect, collaborate, and stay secure in a hybrid world. We're not just tech experts, we're people-first. We've built our business on the belief that while technology can transform operations, it's people who make the real difference. That's why we invest in our culture, champion collaboration, and take pride in our values-driven approach.
We're now looking for a driven and delivery-focused Project Manager to take end-to-end ownership of customer and internal projects across our professional services portfolio.
The Role
As a Project Manager at Formation Tech, you'll be the key person responsible for delivering technology projects that directly shape our customers' experience. This is a hands-on, client-facing role operating with a high level of autonomy, you'll manage everything from sales handover through to service desk transition, working closely with technical teams, leadership, and senior customer stakeholders along the way. You'll have real commercial responsibility, contributing to project P&L, WIP control, and billing readiness, while also playing an active part in improving our delivery processes and professional services proposition. If you want a role where your impact is visible and your voice is heard, this is it.
We operate a hybrid working model, with employees expected to work from the office at least 2 days per week.
Key Responsibilities
- Project Delivery & Governance
- Lead the end-to-end delivery of customer and internal projects from sales handover through to service desk transition
- Define, control, and deliver projects against agreed scope, timelines, budget, and quality standards
- Coordinate internal teams, suppliers, and third parties to ensure timely and efficient delivery
- Establish and maintain effective project governance, including reporting, documentation, and status communication
- Plan and oversee all aspects of a project to meet its goals on time and within budget
- Ensure technical designs are reviewed, approved, and delivered on time in collaboration with the Head of Technology and technical teams
- Lead effective handover into Service Desk ensuring continuity and clarity
- Client & Stakeholder Management
- Act as the primary point of contact for customers throughout the project lifecycle
- Lead clear, confident communication with customer stakeholders at all levels, including regular project updates and risk communication
- Build strong, trusted relationships that support long-term customer retention and service expansion
- Manage discretionary customer delays and drive timely project closure
- Scope, Risk & Change Control
- Own risk, issue, and dependency management, ensuring early identification and escalation where required
- Lead change management by realigning customers to agreed scope or updating scope of work, balancing commercial impact across time and cost
- Manage scope and change through formal change control processes (CCNs / Scope of Work revisions)
- Balance commercial impact across time, cost, goodwill, and customer experience
- Operate within agreed commercial authority levels and escalate where decisions fall outside those limits
- Own time management across each project, ensuring accurate forecasting, preventing overruns, and communicating early with customers and Account Management where additional time or scope is required
- Commercial Responsibilities
- Ensure projects close promptly to enable accurate and timely billing and cash collection
- Own project financial performance, including P&L, fee earning reports, and WIP control in partnership with Finance
- Maintain billing readiness and support invoicing activities through accurate project reporting
- Partner with Sales and Account Management to identify upsell or expansion opportunities during delivery
- Support effective sales to project transitions to protect margin and delivery quality
- Operational Responsibilities
- Support contract lifecycle management by ensuring project-related contract terms and licensing details are accurately captured
- Contribute to continuous improvement of delivery processes, documentation, workflows, handovers, and SLAs
- Act as a key user and improvement contributor for delivery systems, including Autotask and IT Glue
What We're Looking For
- Proven experience delivering end-to-end IT / technology projects in fast-paced environments
- Strong track record managing full project lifecycle from initiation through build, test, and transition to service
- Hands-on experience managing scope, schedule, budget, quality, risks, and dependencies
- Understanding of project governance, financial management, and reporting
- Strong stakeholder management and communication skills across both technical and non-technical audiences
- Analytical and proactive mindset with the ability to take ownership, solve problems, and keep delivery moving
- PRINCE2 (or equivalent) project management certification
- Experience delivering voice, security, or network infrastructure projects is a plus
What We Offer
- Competitive salary
- 25 days holiday (plus Bank Holidays), increasing with service up to 28 days
- Contributory pension
- Travelcard loan (post-probation)
- Cycle to work scheme
- Employee Assistance Programme (Wellbeing)
- Maternity/Paternity leave
- £1,000 bonus recruitment referral scheme
- A collaborative, supportive environment where your voice is heard
- Real exposure to senior leadership and commercial decision-making
- The chance to make a genuine impact in a company that's scaling fast
If you're ready to take ownership of meaningful projects and grow your career in a people-first technology business, you'll fit right in.
No agents please.
Project Manager in London employer: Formation Tech
Contact Detail:
Formation Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Project Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in delivering tech projects. Share specific examples of how you've managed scope, budget, and timelines successfully.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. It shows you're keen and ready to take ownership of projects.
✨Tip Number 4
Prepare for interviews by researching the company culture. Formation Tech values collaboration and a people-first approach, so be ready to discuss how you can contribute to that environment and improve delivery processes.
We think you need these skills to ace Project Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Project Manager role. Highlight your experience with end-to-end project delivery and any relevant certifications like PRINCE2. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for technology and how you’ve made a difference in previous roles. Let us know why you’re excited about joining Formation Tech and how you can contribute to our people-first culture.
Showcase Your Communication Skills: As a Project Manager, clear communication is key. In your application, demonstrate your ability to engage with stakeholders at all levels. Use examples that show how you’ve successfully managed client relationships and project updates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Formation Tech
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you overcame them, and the impact of your work. This will show your potential employer that you can take end-to-end ownership of projects, just like they need.
✨Master Stakeholder Communication
Since this role involves a lot of client interaction, practice how you communicate project updates and manage expectations. Prepare examples of how you've built strong relationships with stakeholders in previous roles. This will demonstrate your ability to lead clear and confident communication, which is crucial for success at Formation Tech.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've handled risks and issues in past projects. Think of specific instances where you identified a problem early and took action to mitigate it. This will highlight your analytical mindset and proactive approach, which are key traits they're looking for.
✨Understand Financial Management
Familiarise yourself with project financials, including P&L and WIP control. Be prepared to talk about how you've managed budgets and ensured timely billing in your previous roles. This knowledge will be essential, as you'll be responsible for the financial performance of projects at Formation Tech.