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- Tasks: Handle outpatient appointment calls and manage bookings with a friendly, professional approach.
- Company: Join a dedicated healthcare team focused on patient care and service improvement.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Make a real impact in patient care while developing valuable skills in a dynamic setting.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity for career growth and involvement in exciting projects.
The predicted salary is between 24000 - 36000 £ per year.
Deal with all telephone calls relating to the outpatient appointment and booking system, ensuring all calls are dealt with in a polite, pleasant, and professional manner. Book all new, follow-up, and elective appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets.
Record patients on the Lorenzo system according to data quality standards, RTT, and the Patient Access Policy. Act as a point of contact for dealing with enquiries and effectively communicate at all levels using written, oral, and electronic methods. Ensure that all documentation is up to date, orderly, and available whenever decisions are made, reporting exceptional circumstances where necessary. Continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed, including obtaining information using current systems and sharing ideas for potential service improvement.
Assist with the implementation and maintenance of an efficient office management system/procedure to enable the Department to optimise their standards of service and support team members. This will require undertaking appropriate staff training and development, providing cross-cover on a reciprocal basis in the absence of colleagues, and providing day-to-day supervision where required.
Responsibilities include:
- Registration of internal referrals.
- Management of e-Referrals on the Electronic Referral Service (eRs).
- Booking of all patient appointments in line with Trust and National targets.
- Contacting patients for short notice appointments aiding clinic utilisation.
- Managing the external Outpatient letter system.
- Managing the NHS mailbox for enquiries.
- Referral verification (chasing missing referrals).
- Contacting patients to inform them of short notice clinic cancellations/reschedules.
- Updating personnel details on Lorenzo/Clinical Portal as necessary.
- Cancelling, re-appointing, and rescheduling patient appointments at patient or Consultant request.
- Absorbing information from various sources including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries, and other hospitals through written, verbal, and email communication.
- Assisting in validation of waiting lists/access plans through reports and PTL.
- Preparing necessary documentation and/or paperwork for clinics.
- Correcting any operator errors within Lorenzo including the RTT status following protocol.
- Custom building Adhoc Clinics when required on Lorenzo.
- Making clinic adjustments in accordance with the Consultant/Registrar on Call Rota where necessary.
- Making any necessary clinic changes required for Annual Leave/On Call Rota/Study Leave/Sickness, etc.
- Ensuring that Consultants are aware of any patients who DNA clinic appointments and undertake action as required.
- Opening and sorting Outpatients post daily and taking appropriate action.
- Providing cover in any other team or department within the Directorate if required.
For a full comprehensive list of main responsibilities and duties, please kindly refer to the job description and personal specification attached.
Outpatients Booking Clerk employer: Forma Graphics
Contact Detail:
Forma Graphics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Booking Clerk
✨Tip Number 1
Familiarise yourself with the Lorenzo system and the Patient Access policy. Understanding these systems will not only help you during the interview but also demonstrate your commitment to the role and your ability to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling numerous calls, being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage multiple tasks efficiently. Think of examples from your past experiences where you successfully juggled various responsibilities, as this is crucial for the Outpatients Booking Clerk position.
✨Tip Number 4
Be prepared to discuss how you would contribute to patient and business improvement agendas. Having ideas ready on how to enhance service delivery can impress the hiring team and show your proactive approach.
We think you need these skills to ace Outpatients Booking Clerk
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatients Booking Clerk position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Communication Skills: Since the role involves dealing with telephone calls and written communication, emphasise your strong communication skills in your CV and cover letter. Provide examples of how you've effectively communicated in previous roles.
Showcase Attention to Detail: The job requires accurate data entry and management of patient information. Include specific instances in your application where your attention to detail has positively impacted your work, especially in administrative tasks.
Demonstrate Teamwork and Flexibility: Mention any experience you have working in a team environment and your ability to adapt to changing situations. This is important as the role may require covering for colleagues and assisting in various departments.
How to prepare for a job interview at Forma Graphics
✨Show Your Communication Skills
As an Outpatients Booking Clerk, you'll be dealing with a lot of phone calls and patient enquiries. Make sure to demonstrate your ability to communicate clearly and professionally during the interview. Practice answering questions in a polite and pleasant manner, as this will reflect how you handle real-life situations.
✨Familiarise Yourself with Relevant Systems
Get to know the Lorenzo system and any other booking systems mentioned in the job description. If possible, do a bit of research on how these systems work. Being able to discuss your understanding of these tools will show that you're proactive and ready to hit the ground running.
✨Highlight Your Organisational Skills
The role requires managing multiple tasks and ensuring documentation is up to date. Be prepared to share examples from your past experiences where you've successfully managed your time and organised information effectively. This will demonstrate your ability to maintain order in a busy environment.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult patient or managing a last-minute appointment change. Think through potential scenarios and prepare your responses. This will help you showcase your problem-solving skills and adaptability.
