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- Tasks: Create and maintain user-friendly technical documentation for our innovative SaaS products.
- Company: Join a diverse and inclusive tech company focused on collaboration and knowledge sharing.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a small, dynamic team that values curiosity and open-mindedness.
- Why this job: Make a real impact on product scalability while using cutting-edge AI tools.
- Qualifications: 1+ years of technical writing experience, especially with APIs and cloud software.
The predicted salary is between 35000 - 45000 £ per year.
You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners. With prior technical writing experience and some coding ability, you will support our current Technical Writer in creating and maintaining both new and existing documentation. You’ll ensure our materials evolve alongside our services, remaining best-in-class and user-friendly.
The ideal candidate will be excited to lead projects using new AI tools for knowledge management. Responsibilities include:
- Delivering and maintaining API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
- Developing user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
- Leading new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.
- Maintaining a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
- Staying informed about latest industry trends, regularly updating content and ensuring technical documentation evolves alongside Form3’s Products and Services.
- Managing and maintaining Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
- Gathering feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.
- Working closely with Product, Engineering and Customer Success teams, providing support for internal technical documentation needs and advocating for documentation best practices across the business.
Requirements:
- 1+ years’ experience writing technical documentation, specifically for APIs, cloud-based software or SaaS systems.
- Proficient with documentation tools, such as Markdown, Swagger and Postman, and capable of creating high-quality materials for technical and non-technical audiences.
- Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
- Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
- Sound understanding of coding, APIs and Cloud-based architectures.
- Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
- Fluency in written and spoken English (Native level or equivalent).
- Excellent people and communication skills, with the ability to work both collaboratively and autonomously within a fast-paced environment.
- Experience of managing stakeholders and building relationships within remote, cross-functional teams.
You’d be joining a small, highly collaborative team that prioritises knowledge sharing and takes real pride in delivering high-quality work. Our team values diversity, open-mindedness and curiosity. We’re united by our company values and we celebrate our unique differences.
Technical Writer employer: Form3
Contact Detail:
Form3 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your technical writing samples, especially those related to APIs and SaaS. This will give potential employers a taste of what you can do and how you can contribute to their team.
✨Tip Number 3
Stay updated with industry trends! Follow blogs, podcasts, and forums related to technical writing and AI tools. This not only helps you in interviews but also shows that you’re genuinely interested in evolving alongside the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at Form3. Don’t miss out on this opportunity!
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your technical writing experience and familiarity with APIs and SaaS. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your relevant projects!
Show Off Your Writing Skills: Since you’ll be creating user-friendly documentation, include samples of your previous work that demonstrate your ability to write clearly and concisely. We love seeing how you can make complex topics easy to understand!
Highlight Your Tech Savvy: Mention any tools you’ve used like Markdown, Swagger, or Postman. If you’ve dabbled in AI tools for documentation, let us know! We’re keen on candidates who are comfortable with tech and eager to learn more.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Form3
✨Know Your Documentation Tools
Familiarise yourself with the documentation tools mentioned in the job description, like Markdown, Swagger, and Postman. Be ready to discuss how you've used these tools in your previous roles and how they can enhance the quality of technical documentation.
✨Showcase Your Technical Writing Experience
Prepare examples of your past technical writing projects, especially those related to APIs or SaaS systems. Highlight how your writing has improved user understanding and contributed to project success, as this will resonate well with the team at Form3.
✨Embrace AI Knowledge Management
Since the role involves leading projects using AI tools, brush up on your knowledge of AI in documentation. Be prepared to share your thoughts on how AI can streamline documentation processes and improve user experience.
✨Demonstrate Collaboration Skills
The role requires working closely with various teams, so be ready to discuss your experience in cross-functional collaboration. Share specific examples of how you’ve effectively communicated with product, engineering, and customer success teams to gather feedback and refine documentation.