At a Glance
- Tasks: Analyse operational data and trends in payments, ensuring smooth operations across UK and Euro products.
- Company: Join Form3, a leader in innovative payment technology with a collaborative culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of revolutionising payments while making a real impact.
- Qualifications: Experience in Operational Analysis within Payments or Financial Services is essential.
The predicted salary is between 60000 - 75000 £ per year.
This is an exciting opportunity for an experienced Senior Operational Analyst to join the UK Product team within Form3. This role will act as an operational product expert across Faster Payments, Bacs and SEPA payment products, analysing operational data and trends, whilst sitting at the intersection of Product, Operations, Engineering and Client teams. Working within a cross-product and cross-regional remit, this role ensures that operational issues, customer pain points and platform-level risks are identified early and efficiently addressed.
Key Responsibilities
- Act as a senior operational Subject Matter Expert (SME) across UK and Euro payment services.
- Ensure that day-to-day operational insight, resilience considerations and non-functional requirements are consistently understood and applied across all UK and Euro products.
- Support internal teams with client onboarding and service charges, and manage escalated product queries.
- Support incident investigations and root cause analyses, identifying recurring issues and driving preventative improvements.
- Ensure operational consistency for customers using multiple products, identifying cross-product issues and inefficiencies, and acting as a liaison between UK and Euro teams.
- Coordinate business continuity and DR testing across products, ensuring that DR tests validate platform-level behaviour.
- Collate aggregate NFRs across products, feeding NFR insights into product and platform roadmaps to ensure that platform capability reflects combined demand.
WE’RE LOOKING FOR
- Experience in Operational Analysis or Service Management within the Payments or Financial Services industries.
- Sound understanding of UK and/or Euro payment systems, including FPS, Bacs and SEPA.
- Proven experience in incident management and resilience testing.
- Strong analytical skills, with hands-on experience analysing operational data and trends, and providing key insights to a wide range of stakeholders.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams.
- The ability to operate effectively in a fast-paced, high-growth environment.
Desirable
- Experience onboarding Financial Institutions, with exposure to regulatory or scheme change.
- Prior experience working with ISO 20022.
THE TEAM
Form3’s Product Team are the backbone of our ground-breaking services, holding responsibility for creating and developing real-time, cutting-edge payments technology products for our full scope of financial services customers. This role sits within the UK and Euro Product team, where the key focus is to build and run best-in-class payments services. It is a fast-paced, collaborative team, who are proud of Form3’s market-leading UK and Euro product offerings.
INTERVIEW PROCESS
- Stage One: Screening Call with the Talent Team
- Stage Two: Team Interview with a Product Manager and Senior Product Manager
- Stage Three: Zoom Interview with two Heads of Product
- Stage Four: Executive Review with the Chief Product Officer
We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!
HIRING LOCATIONS
For this role, we can accept applications from the following countries: United Kingdom (UK); Germany; Netherlands; Spain; Portugal.
ABOUT FORM3
Revolutionising the world of payments with our cutting-edge technology and innovative solutions.
Remote Senior Operational Analyst - Payments (UK & Europe) in Peterborough employer: Form3
Form3 is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within its UK Product team. Employees benefit from a fast-paced environment that encourages autonomy and innovation, alongside opportunities for professional growth in the rapidly evolving payments sector. With a commitment to employee well-being and a focus on cutting-edge technology, Form3 offers a unique chance to be part of a market-leading team dedicated to revolutionising payment solutions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Operational Analyst - Payments (UK & Europe) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry, especially those who work at Form3 or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by brushing up on your knowledge of UK and Euro payment systems. Be ready to discuss your experience with Faster Payments, Bacs, and SEPA, as well as how you've tackled operational challenges in the past.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in previous roles. This will demonstrate your ability to provide valuable insights, which is key for the Senior Operational Analyst position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Form3 team.
We think you need these skills to ace Remote Senior Operational Analyst - Payments (UK & Europe) in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Operational Analyst. Highlight your experience in operational analysis and payments, especially with UK and Euro systems like FPS, Bacs, and SEPA. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the payments industry and how your background makes you a perfect fit for our team. Remember, we love seeing enthusiasm and a bit of personality!
Showcase Your Analytical Skills:Since this role involves analysing operational data and trends, be sure to include specific examples of how you've used your analytical skills in past roles. We want to know how you’ve turned data into actionable insights that made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Form3!
How to prepare for a job interview at Form3
✨Know Your Payment Systems
Make sure you brush up on your knowledge of UK and Euro payment systems like FPS, Bacs, and SEPA. Being able to discuss these in detail will show that you're not just familiar with the terms but can also act as a Subject Matter Expert.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've analysed operational data and trends in the past. Highlight any insights you've provided to stakeholders and how those insights led to improvements or solutions.
✨Demonstrate Stakeholder Management
Think of instances where you've effectively collaborated with multiple teams. Be ready to discuss how you managed communication and resolved conflicts, especially in high-pressure situations.
✨Prepare for Incident Management Scenarios
Since incident management is key in this role, come prepared with examples of how you've handled incidents in the past. Discuss your approach to root cause analysis and any preventative measures you've implemented.
