At a Glance
- Tasks: Analyse operational data and trends in payments, ensuring smooth operations across UK and Euro products.
- Company: Join Form3, a leader in innovative payment technology with a collaborative culture.
- Benefits: Enjoy competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team driving cutting-edge payment solutions across Europe.
- Why this job: Make a real impact in the fast-paced world of payments while collaborating with diverse teams.
- Qualifications: Experience in Operational Analysis within Payments or Financial Services and strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
This is an exciting opportunity for an experienced Senior Operational Analyst to join the UK Product team within Form3. This role will act as an operational product expert across Faster Payments, Bacs and SEPA payment products, analysing operational data and trends, whilst sitting at the intersection of Product, Operations, Engineering and Client teams. Working within a cross-product and cross-regional remit, this role ensures that operational issues, customer pain points and platform-level risks are identified early and efficiently addressed.
Key Responsibilities
- Act as a senior operational Subject Matter Expert (SME) across UK and Euro payment services.
- Ensure that day-to-day operational insight, resilience considerations and non-functional requirements are consistently understood and applied across all UK and Euro products.
- Support internal teams with client onboarding and service charges, and manage escalated product queries.
- Support incident investigations and root cause analyses, identifying recurring issues and driving preventative improvements.
- Ensure operational consistency for customers using multiple products, identifying cross-product issues and inefficiencies, and acting as a liaison between UK and Euro teams.
- Coordinate business continuity and DR testing across products, ensuring that DR tests validate platform-level behaviour.
- Collate aggregate NFRs across products, feeding NFR insights into product and platform roadmaps to ensure that platform capability reflects combined demand.
WE’RE LOOKING FOR
- Experience in Operational Analysis or Service Management within the Payments or Financial Services industries.
- Sound understanding of UK and/or Euro payment systems, including FPS, Bacs and SEPA.
- Proven experience in incident management and resilience testing.
- Strong analytical skills, with hands-on experience analysing operational data and trends, and providing key insights to a wide range of stakeholders.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams.
- The ability to operate effectively in a fast-paced, high-growth environment.
Desirable
- Experience onboarding Financial Institutions, with exposure to regulatory or scheme change.
- Prior experience working with ISO 20022.
THE TEAM
Form3’s Product Team are the backbone of our ground-breaking services, holding responsibility for creating and developing real-time, cutting-edge payments technology products for our full scope of financial services customers. This role sits within the UK and Euro Product team, where the key focus is to build and run best-in-class payments services. It is a fast-paced, collaborative team, who are proud of Form3’s market-leading UK and Euro product offerings.
INTERVIEW PROCESS
- Stage One: Screening Call with the Talent Team
- Stage Two: Team Interview with a Product Manager and Senior Product Manager
- Stage Three: Zoom Interview with two Heads of Product
- Stage Four: Executive Review with the Chief Product Officer
We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!
HIRING LOCATIONS
For this role, we can accept applications from the following countries: United Kingdom (UK); Germany; Netherlands; Spain; Portugal.
ABOUT FORM3
Revolutionising the world of payments with our cutting-edge technology and innovative solutions.
Remote Senior Operational Analyst - Payments (UK & Europe) in Newport employer: Form3
Form3 is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within the fast-paced UK Product team. Employees benefit from opportunities for professional growth, a commitment to innovation in payments technology, and a supportive environment that values diverse perspectives. With a focus on operational excellence and customer satisfaction, Form3 empowers its team members to make meaningful contributions while enjoying the flexibility of remote work across multiple European locations.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Operational Analyst - Payments (UK & Europe) in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry, especially those who work at Form3 or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for your interviews by brushing up on your knowledge of UK and Euro payment systems. Be ready to discuss your experience with Faster Payments, Bacs, and SEPA, as well as how you've tackled operational challenges in the past.
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to drive improvements in previous roles. This will demonstrate your ability to provide valuable insights, which is key for the Senior Operational Analyst position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Form3 team.
We think you need these skills to ace Remote Senior Operational Analyst - Payments (UK & Europe) in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Operational Analyst. Highlight your experience in payments and operational analysis, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of how you've successfully analysed operational data and trends in your application. This will help us see your expertise in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Form3
✨Know Your Payment Systems
Make sure you brush up on your knowledge of UK and Euro payment systems like FPS, Bacs, and SEPA. Being able to discuss these in detail will show that you’re not just familiar with the terms but can also apply them practically in your role.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've analysed operational data and trends in the past. Think about the insights you provided and how they impacted decision-making. This will demonstrate your hands-on experience and analytical prowess.
✨Communicate Effectively
Since this role involves liaising with multiple teams, practice articulating your thoughts clearly and concisely. Use examples from your previous roles where you successfully managed stakeholder relationships or resolved cross-team issues.
✨Be Ready for Scenario Questions
Expect questions around incident management and resilience testing. Prepare scenarios where you identified recurring issues and drove improvements. This will help you illustrate your problem-solving skills and proactive approach.
