Head of Commercial Operations

THE ROLE Are you a dynamic and results-oriented leader with a passion for driving operational excellence and revenue growth in a fast-paced SaaS environment? Do you thrive at the intersection of commercial strategy, customer success, and operational efficiency? If so, Form3 is looking for you! As our Head of Commercial Operations, you will spearhead a global and cross-functional team encompassing; Deal Desk, Revenue Operations (RevOps), Business Development and Partnerships. Reporting directly to the CRO, you will be instrumental in ensuring scalable, data-driven revenue execution and exceptional customer success across our global operations. This pivotal role demands a strategic thinker with strong leadership capabilities and a hands-on approach to optimising processes and driving tangible results. Key responsibilities Lead and inspire a high-performing global team across Deal Desk, RevOps, Business Development and Partnerships. Spearhead the Deal Desk function, acting as the central point of contact for our Global Account Directors and, when necessary, directly engaging with customers to ensure all commercial aspects are seamlessly managed for both new and existing clients. Revitalise our pricing strategy in collaboration with the Product team, ensuring competitive and value-driven models that deliver exceptional service to our customers. Elevate our Revenue Operations by leveraging Salesforce to build accurate financial and commercial reporting, including robust revenue and pipeline forecasts. Drive our Global Partnerships agenda, developing and executing commercial frameworks that accelerate customer adoption, unlock cross-sell opportunities, and fuel long-term revenue growth. Build and scale a global Business Development function to drive qualified pipeline, accelerate market expansion, and unlock new revenue opportunities for our sales/account management team. WE’RE LOOKING FOR Proven experience in a senior leadership role within Business Operations, Revenue Operations, Deal Desk, or Partnerships in a SaaS environment. A strong understanding of SaaS pricing models, contract negotiations, and commercial frameworks. Proven track record of building and scaling global B2B Business Development teams, with a strong understanding of how to leverage strategic partnerships and sales development to drive pipeline generation and revenue growth. Demonstrable experience in leveraging CRM systems (ideally Salesforce) for reporting, forecasting, and process optimisation. Exceptional leadership and team management skills, with the ability to inspire and develop a global team. Excellent communication an nd interpersonal skills, with the ability to effectively collaborate across different functions and engage with customers. A data-driven mindset with a focus on utilising insights to drive improvements and achieve measurable results. THE TEAM As Head of Commercial Operations you will lead and scale a core team responsible for driving revenue growth and operational excellence across global markets. This includes direct leadership of Deal Desk, Revenue Operations (RevOps), Business Development and Partnerships. This role will work in close partnership with Global Sales, Customer Experience and Marketing & Demand Generation. INTERVIEW PROCESS ️ Stage 1: Screening Call with Talent Team Stage 2: Chief Revenue Officer Stage 3: Presentation with Customer Success Leadership Team Stage 4: Executive Interview We always aim to stick to the above process, however there may be occasions when an additional interview stage is needed for us to be sure we’re hiring the right person! HIRING LOCATIONS We are able to accept applications from the following countries; UK & US (EST timezones) ABOUT FORM3 Revolutionising the world of payments with our cutting-edge technology and innovative solutions. For more information about life at Form3 check out the following pages: What we do | Life at Form3 | Benefits | Flexa-verified employer | Podcasts OUR DEI&B COMMITMENT We hire talented people from a variety of backgrounds and experiences and are committed to a work environment based on diversity, open-mindedness and curiosity. We’re united by our company values (we even created them together!) and we celebrate our unique differences. Our employee lifecycle processes are designed to embrace equal opportunity and prevent discrimination against our people regardless of personal characteristics. It is our strong belief that the more inclusive and belonging we are as a business, the better our work will be. As an inclusive employer, we guarantee to interview all neurodiverse and physically disabled applicants who meet the minimum criteria for this role. We also encourage candidates to notify us of any reasonable adjustments that may be required during the recruitment process. This includes providing job adverts in alternative, accessible formats or adjustments required at interview stage. If you consider yourself to be neurodiverse or physically disabled under the UN definition of disability and would like to be considered under this scheme and/or require any reasonable adjustments please let us know by sending an email to careers@form3.tech clearly stating your consent for us to process this data. For more information please refer to our Recruitment Data Policy . #J-18808-Ljbffr