At a Glance
- Tasks: Analyse operational data and trends in UK and Euro payment systems.
- Company: Join Form3, a leader in innovative payment technology.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on career development.
- Why this job: Be part of a fast-paced team revolutionising the payments industry.
- Qualifications: Experience in Operational Analysis within Payments or Financial Services.
The predicted salary is between 60000 - 75000 £ per year.
This is an exciting opportunity for an experienced Senior Operational Analyst to join the UK Product team within Form3. This role will act as an operational product expert across Faster Payments, Bacs and SEPA payment products, analysing operational data and trends, whilst sitting at the intersection of Product, Operations, Engineering and Client teams. Working within a cross-product and cross-regional remit, this role ensures that operational issues, customer pain points and platform-level risks are identified early and efficiently addressed.
Key Responsibilities
- Act as a senior operational Subject Matter Expert (SME) across UK and Euro payment services.
- Ensure that day-to-day operational insight, resilience considerations and non-functional requirements are consistently understood and applied across all UK and Euro products.
- Support internal teams with client onboarding and service charges, and manage escalated product queries.
- Support incident investigations and root cause analyses, identifying recurring issues and driving preventative improvements.
- Ensure operational consistency for customers using multiple products, identifying cross-product issues and inefficiencies, and acting as a liaison between UK and Euro teams.
- Coordinate business continuity and DR testing across products, ensuring that DR tests validate platform-level behaviour.
- Collate aggregate NFRs across products, feeding NFR insights into product and platform roadmaps to ensure that platform capability reflects combined demand.
WE’RE LOOKING FOR
- Experience in Operational Analysis or Service Management within the Payments or Financial Services industries.
- Sound understanding of UK and/or Euro payment systems, including FPS, Bacs and SEPA.
- Proven experience in incident management and resilience testing.
- Strong analytical skills, with hands-on experience analysing operational data and trends, and providing key insights to a wide range of stakeholders.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams.
- The ability to operate effectively in a fast-paced, high-growth environment.
Desirable
- Experience onboarding Financial Institutions, with exposure to regulatory or scheme change.
- Prior experience working with ISO 20022.
INTERVIEW PROCESS
- Stage One: Screening Call with the Talent Team
- Stage Two: Team Interview with a Product Manager and Senior Product Manager
- Stage Three: Zoom Interview with two Heads of Product
- Stage Four: Executive Review with the Chief Product Officer
We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!
HIRING LOCATIONS
For this role, we can accept applications from the following countries: United Kingdom (UK); Germany; Netherlands; Spain; Portugal.
ABOUT FORM3
Revolutionising the world of payments with our cutting-edge technology and innovative solutions.
Remote Senior Operational Analyst - Payments (UK & Europe) in Derby employer: Form3
Form3 is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within the fast-paced UK Product team. Employees benefit from opportunities for professional growth, a commitment to innovation in payments technology, and a supportive environment that values diverse perspectives. With a focus on operational excellence and customer satisfaction, Form3 empowers its team members to make meaningful contributions while enjoying the flexibility of remote work across multiple European locations.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Operational Analyst - Payments (UK & Europe) in Derby
✨Tip Number 1
Network like a pro! Reach out to people in the payments and financial services industry on LinkedIn. Join relevant groups, participate in discussions, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Form3’s products and understand their operational challenges. Be ready to discuss how your experience aligns with their needs, especially around Faster Payments, Bacs, and SEPA. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your STAR technique for behavioural questions. Think of specific situations where you’ve demonstrated your analytical skills or managed incidents effectively. This will help you articulate your experiences clearly and confidently during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Form3 team. Let’s get you that dream job!
We think you need these skills to ace Remote Senior Operational Analyst - Payments (UK & Europe) in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Operational Analyst. Highlight your experience with UK and Euro payment systems, and don’t forget to showcase your analytical skills and incident management experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your expertise in operational analysis and stakeholder management.
Showcase Your Analytical Skills:Since this role involves analysing operational data and trends, make sure to include any relevant projects or experiences where you've successfully used your analytical skills to drive improvements or insights.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Form3
✨Know Your Payment Systems
Make sure you brush up on your knowledge of UK and Euro payment systems like FPS, Bacs, and SEPA. Being able to discuss these in detail will show that you’re not just familiar with the terms but can also act as a Subject Matter Expert during the interview.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've analysed operational data and trends in your previous roles. Highlight any insights you provided that led to improvements or solutions, as this will demonstrate your ability to drive change effectively.
✨Communicate Clearly
Since this role involves liaising with multiple teams, practice articulating your thoughts clearly and concisely. Use examples from your past experiences to illustrate your stakeholder management skills and how you’ve collaborated across different teams.
✨Prepare for Scenario Questions
Expect questions about incident management and resilience testing. Think of scenarios where you identified issues, conducted root cause analyses, and implemented preventative measures. This will help you showcase your problem-solving abilities and operational insight.
