At a Glance
- Tasks: Analyse operational data and trends in payments, ensuring smooth operations across UK and Euro products.
- Company: Join Form3, a leader in innovative payment technology with a collaborative culture.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with excellent career advancement opportunities.
- Why this job: Be at the forefront of revolutionising payments while making a real impact.
- Qualifications: Experience in Operational Analysis within Payments or Financial Services and strong analytical skills.
The predicted salary is between 60000 - 75000 £ per year.
This is an exciting opportunity for an experienced Senior Operational Analyst to join the UK Product team within Form3. This role will act as an operational product expert across Faster Payments, Bacs and SEPA payment products, analysing operational data and trends, whilst sitting at the intersection of Product, Operations, Engineering and Client teams. Working within a cross-product and cross-regional remit, this role ensures that operational issues, customer pain points and platform-level risks are identified early and efficiently addressed.
Key Responsibilities
- Act as a senior operational Subject Matter Expert (SME) across UK and Euro payment services.
- Ensure that day-to-day operational insight, resilience considerations and non-functional requirements are consistently understood and applied across all UK and Euro products.
- Support internal teams with client onboarding and service charges, and manage escalated product queries.
- Support incident investigations and root cause analyses, identifying recurring issues and driving preventative improvements.
- Ensure operational consistency for customers using multiple products, identifying cross-product issues and inefficiencies, and acting as a liaison between UK and Euro teams.
- Coordinate business continuity and DR testing across products, ensuring that DR tests validate platform-level behaviour.
- Collate aggregate NFRs across products, feeding NFR insights into product and platform roadmaps to ensure that platform capability reflects combined demand.
WE’RE LOOKING FOR
- Experience in Operational Analysis or Service Management within the Payments or Financial Services industries.
- Sound understanding of UK and/or Euro payment systems, including FPS, Bacs and SEPA.
- Proven experience in incident management and resilience testing.
- Strong analytical skills, with hands-on experience analysing operational data and trends, and providing key insights to a wide range of stakeholders.
- Excellent stakeholder management and communication skills, with the ability to collaborate effectively across multiple internal teams.
- The ability to operate effectively in a fast-paced, high-growth environment.
Desirable
- Experience onboarding Financial Institutions, with exposure to regulatory or scheme change.
- Prior experience working with ISO 20022.
THE TEAM
Form3’s Product Team are the backbone of our ground-breaking services, holding responsibility for creating and developing real-time, cutting-edge payments technology products for our full scope of financial services customers. This role sits within the UK and Euro Product team, where the key focus is to build and run best-in-class payments services. It is a fast-paced, collaborative team, who are proud of Form3’s market-leading UK and Euro product offerings.
INTERVIEW PROCESS
- Stage One: Screening Call with the Talent Team
- Stage Two: Team Interview with a Product Manager and Senior Product Manager
- Stage Three: Zoom Interview with two Heads of Product
- Stage Four: Executive Review with the Chief Product Officer
We always aim to stick to the above process; however, there may be occasions when an additional interview stage is required for us to be sure we are hiring the right person!
HIRING LOCATIONS
For this role, we can accept applications from the following countries: United Kingdom (UK); Germany; Netherlands; Spain; Portugal.
ABOUT FORM3
Revolutionising the world of payments with our cutting-edge technology and innovative solutions.
Remote Senior Operational Analyst - Payments (UK & Europe) in Belfast employer: Form3
Form3 is an exceptional employer that fosters a dynamic and collaborative work culture, particularly within the UK Product team. Employees benefit from a fast-paced environment that encourages innovation and professional growth, with opportunities to engage in meaningful projects that shape the future of payments technology. With a strong focus on employee well-being and development, Form3 offers a supportive atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Senior Operational Analyst - Payments (UK & Europe) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the payments industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Form3 and its products inside out. Knowing the ins and outs of Faster Payments, Bacs, and SEPA will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your STAR technique for behavioural questions. Think of specific situations where you’ve demonstrated your operational analysis skills and how you tackled challenges in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Form3 family!
We think you need these skills to ace Remote Senior Operational Analyst - Payments (UK & Europe) in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Operational Analyst. Highlight your experience in payments and operational analysis, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of your past experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since this role requires strong analytical skills, make sure to include examples of how you've successfully analysed operational data and trends in your previous roles. This will help us see your expertise in action!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Form3
✨Know Your Payment Systems
Make sure you brush up on your knowledge of UK and Euro payment systems like FPS, Bacs, and SEPA. Being able to discuss these in detail will show that you’re not just familiar with the terms but can also act as a Subject Matter Expert.
✨Showcase Your Analytical Skills
Prepare to share specific examples of how you've analysed operational data and trends in the past. Highlight any insights you've provided to stakeholders and how those insights led to improvements or solutions.
✨Master Stakeholder Management
Think about times when you've collaborated with different teams. Be ready to discuss how you managed communication and expectations across various stakeholders, especially in high-pressure situations.
✨Prepare for Incident Management Scenarios
Since incident management is key for this role, come prepared with examples of how you've handled escalated product queries or conducted root cause analyses. This will demonstrate your ability to identify issues and drive preventative improvements.
