At a Glance
- Tasks: Deliver exceptional customer service and support across a flagship commercial building.
- Company: Join a growing business at the heart of Enterprise City.
- Benefits: Clear progression opportunities and a dynamic work environment.
- Other info: Proactive team players with a passion for service will thrive here.
- Why this job: Be the face of the business and make a real impact on customer experiences.
- Qualifications: Customer service experience, ideally in commercial or mixed-use environments.
The predicted salary is between 30000 - 40000 £ per year.
At Form, our customers and clients are at the heart of everything we do. This philosophy has been successfully proven across our mixed-use estates and commercial assets, driven by our Property Management team. We are seeking an experienced and enthusiastic Building Host to deliver exceptional customer service and building support across a flagship cluster of Grade A mixed-use commercial buildings within Enterprise City, part of the wider St John’s regeneration project.
This is an exciting opportunity to take on an essential role within a growing business, acting as the face of the business and contributing to operational excellence. The successful candidate will maintain and enhance current service delivery; support delivery of the businesses team growth and benefit from clear progression opportunities as the company continues to expand.
Role Purpose
As a Building Host, you will be responsible for delivering outstanding guest services, ensuring all buildings are safe, compliant, and welcoming environments for customers and visitors. You will act as a brand ambassador for Form, demonstrating professionalism, integrity, and a collaborative approach in all interactions.
Key Responsibilities:
- Front-of-House & Customer Service
- Provide a professional and welcoming reception service for all occupiers and visitors
- Act as the first point of contact for enquiries, delivering a high standard of customer service at all times
- Manage visitor registration, access control, and security procedures
- Handle incoming calls, emails, and service requests efficiently
- Occupier Experience & Engagement
- Build positive relationships with occupiers and regularly engage to understand their needs
- Support occupier events, wellbeing initiatives, and community activities within the building
- Communicate updates on building services, maintenance, and events
- Gather feedback and contribute to continuous improvement of the occupier experience
- Facilities Coordination
- Support the day-to-day operation of the building to ensure it is clean, safe, and fully functional
- Coordinate reactive and planned maintenance by liaising with contractors and service providers
- Monitor the standard of cleaning, security, and other services
- Conduct regular walk-rounds to identify issues and ensure high presentation standards
- Helpdesk & Administration
- Manage facilities helpdesk requests, ensuring they are logged, tracked, and resolved within agreed timeframes
- Maintain accurate records of building activities, incidents, and service requests
- Assist with reporting on service performance and customer satisfaction
- Health, Safety & Compliance
- Support the implementation of health & safety policies and procedures
- Report hazards, incidents, and near misses promptly
- Assist with fire safety procedures, drills, and emergency preparedness
- Ensure compliance documentation is up to date
About You
You will be a proactive and customer-focused professional with experience working in customer service, ideally within commercial or mixed-use environments. You will be able to work independently and autonomously using your initiative to deliver exceptional service to our building occupiers and visitors.
Personal Attributes and Behaviours
- Customer-focused with a passion for delivering excellent service
- Proactive and solution-oriented
- Confident and professional under pressure
- Well-presented and reliable
- Team player with a positive attitude
Experience
- Experience working within customer service or hospitality is essential
- Experience working in commercial and mixed-use environments is desirable.
Knowledge and Qualifications
- IOSH Working Safely or IOSH Managing Safely is desirable
- Emergency First Aid at Work is desirable
- Fire Warden Training is desirable
Locations
Building Host in Cheshire, Warrington employer: Form Property︱B Corp
At Form, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and employee growth. As a Building Host in the dynamic setting of Enterprise City, you will not only be the face of our flagship commercial buildings but also benefit from clear progression opportunities within a supportive team environment, all while contributing to the exciting St John’s regeneration project.
StudySmarter Expert Advice🤫
We think this is how you could land Building Host in Cheshire, Warrington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Form Property︱B Corp. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Form Property︱B Corp
Don't be shy about reaching out to Form Property︱B Corp directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Building Host in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Form Property︱B Corp and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Form Property︱B Corp
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
