At a Glance
- Tasks: Lead a passionate team to deliver innovative TEC services that empower individuals in North Lanarkshire.
- Company: Join an award-winning digital care service focused on community and independence.
- Benefits: Enjoy 30 days annual leave, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic role with hands-on service delivery and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and a commitment to quality care.
The predicted salary is between 30000 - 40000 £ per year.
Accountable to: SOL Connect Service Manager
Hours: 37 hours per week
Annual Leave: 30 days inclusive of public holidays
Base: WISHAW
General Description
SOL Connect is an established, multi-award-winning digital Technology Enabled Care (TEC) Service that empowers people to live independently in their own homes within the community. Integrating cutting-edge technology with person-centred planning, we collaborate with people to create TEC solutions that enable them to take control of their own care journey. This is a unique opportunity for a passionate and driven practitioner to join our Management Team and play a vital role in the establishment of SOL Connect in an existing Health and Social Care Partnership.
Job Purpose
As the SOL Connect Team Leader you will be pivotal in leading a team of practitioners to deliver compassionate, person-centred TEC services that improve the lives of the citizens of North Lanarkshire and surrounding areas. Reporting to the SOL Connect Service Manager, the post holder will provide leadership and guidance to the team of SOL Connect Advisors and Responders. The role is crucial in ensuring that TEC Support Plans are coproduced and that the people we support achieve the outcomes that matter to them, fostering an environment where self-managed care is encouraged and supported.
Work Pattern
5 shifts over the course of 7 days, to meet the needs of the service and supporting staff. There will be rostered on-call duties, with TOIL days in return. Over the course of 4 weeks, and as part of the weekly contracted hours, it is expected that the post holder will log 10 hours of ‘hands on’ service delivery to ensure that they maintain first-hand knowledge and understanding of service delivery.
Key responsibilities
- Support and Guidance: Provide supportive and reliable guidance to SOL Connect Advisors facilitating supervision, team meetings, practice development, staff induction, and ensuring everyone’s training is up to date.
- Adult Protection: Ensure that Adult Protection referrals are made promptly and in line with ASP processes to keep everyone safe.
- Incident Management: Record any incidents, elevate and notify as needed, and offer debrief/wellbeing sessions with staff to support them afterwards.
- Update Protocols: Keep protocols updated to reflect the changing needs of the people we support.
- Assist Service Managers: Work alongside Service Managers to carry out risk assessments and develop TEC support plans in line with these.
- Review Call Schedules: Regularly review call schedules to ensure they meet the needs of the people we support and align with their TEC support plans.
- Service Reviews: Conduct regular reviews of services and update TEC support plans to ensure they remain effective.
- Service Improvement: Collaborate with the North Lanarkshire Team Leader to identify ways to improve our services and support all teams in delivering the best TEC support.
- Effective Communication: Maintain open and effective communication with the people we support, their families, and other professionals.
- Team Updates: Keep the team informed with regular updates about changes to support arrangements and new services.
- Status Reporting: Provide regular updates on service delivery to Service Managers.
- Focus on Outcomes: Ensure that the support we provide reflects the personal outcomes that are important to the people we support, and regularly review and report on these.
- Staffing Rotas: Work with the team to create staffing rotas that ensure smooth operations and reconcile these for payroll purposes.
- Additional Support: Be ready to engage in any other activities as needed to ensure the smooth running and development of SOL Connect.
Skills & Abilities / Personal Capabilities
- Leadership and strong staff management skills
- Negotiation and influencing skills
- Partnership and networking skills
- Excellent communication skills, both verbal and written to a wide range of audiences
- Problem solving abilities
- Organised approach to meeting multiple deadlines
- Ability to be flexible and innovative to overcome challenges
- Good standard of Computer Literacy (Microsoft Word and Excel)
Experience of
- Effective team working to achieve goals
- Conversion of strategy into ability to implementation action plans
- Managing services that provide support to people with a range of support needs practice and operational experience
Knowledge / Qualifications
- SVQ Level 3 or willing to work towards SSSC Registration
- Knowledge and understanding of what constitutes good quality support and practice
- Understanding of the Care Standards, Care Inspectorate and other Social Care Regulatory Bodies
- Understanding of the principles of Self-Directed Support
Aptitudes and Attitudes
- Flexible attitude to continuous change and improvement
- Positive approach and contribution to new ideas and ways of working
- Ability to work as part of a team, role modelling best practice whilst coaching and mentoring
- A collaborative and solutions-based approach
- Commitment to the values of the organisation
SOL Connect Team Leader – North Lanarkshire in Wishaw employer: Forliving
At SOL Connect, we pride ourselves on being an exceptional employer that champions innovation and compassion in the delivery of Technology Enabled Care services. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to person-centred care ensures that every team member plays a vital role in enhancing the lives of individuals in North Lanarkshire. With generous annual leave and a collaborative environment, we empower our staff to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land SOL Connect Team Leader – North Lanarkshire in Wishaw
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join online forums, or even hit up social media groups related to health and social care. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching SOL Connect and its values. Understand their approach to person-centred care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your skills and experiences. Focus on how you can lead a team and improve services, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the SOL Connect team and making a difference in North Lanarkshire.
We think you need these skills to ace SOL Connect Team Leader – North Lanarkshire in Wishaw
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about empowering people and making a difference in their lives.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can lead a team effectively, so showcase any leadership roles you've had before!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your message without any confusion.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Forliving
✨Know Your Stuff
Make sure you understand the SOL Connect service and its impact on the community. Familiarise yourself with the principles of Technology Enabled Care (TEC) and how it empowers individuals. This knowledge will help you demonstrate your passion for the role and your commitment to person-centred care.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you provided guidance, facilitated training, or managed conflicts. Highlight your ability to inspire and motivate others, as this is crucial for the Team Leader position.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare for scenarios related to adult protection, incident management, and service improvement. Practising your responses will help you feel more confident during the interview.
✨Communicate Effectively
Demonstrate your excellent communication skills by being clear and concise in your answers. Listen carefully to the interviewers and engage with them. Show that you can communicate effectively with a wide range of audiences, from team members to the people you support.
