Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for consumers, helping them with product queries and support.
- Company: Join a mission-driven company transforming lives through innovative healthcare solutions.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days of annual leave.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: 1-3 years in a consumer-facing role with strong communication and organisational skills.
- Other info: Work in a dynamic team focused on delivering exceptional consumer experiences.
The predicted salary is between 30000 - 42000 £ per year.
As a Consumer Support Specialist (Inbound), you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers. Working in an office and phone-based environment, you will follow up on leads, arrange and send product samples, and support consumers in trialling and transitioning to Oakmed products. Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare.
Key Responsibilities
- Respond to inbound consumer enquiries via phone, email, and digital channels
- Resolve non-clinical questions regarding product usage, sample orders, deliveries, and prescriptions
- Support consumers during the product sampling and onboarding process
- Identify and activate cross-sell and upsell opportunities based on consumer needs
- Transfer clinical or medical enquiries to our dedicated Virtual Stoma Nurse
- Manage complaints with empathy and professionalism
- Collaborate with internal teams to ensure a smooth and positive consumer journey
- Maintain accurate documentation of all consumer interactions in the CRM system
Experience and Skills Required
- 1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred)
- Confident and engaging telephone manner with excellent verbal communication skills
- Proven ability to build rapport and trust over the phone
- Results-driven mindset with experience working towards sales targets or conversion metrics
- Good organisational and time-management skills
- High attention to detail and accuracy
- Comfortable using multiple systems and IT applications
- Intermediate IT skills, including Microsoft Office
- GCSE level literacy and numeracy (or equivalent)
- Positive, proactive attitude with a passion for delivering excellent consumer experiences
- Ability to work collaboratively in a fast-growing, mission-driven environment
Preferred
- Experience in Direct-to-Consumer (DTC), healthcare, medical devices, or pharmaceutical environments
- Previous experience supporting patients or consumers in a regulated or sensitive setting
- Understanding of needs-led cross-selling and upselling techniques
- Experience working in a fast-growing or scaling organization
- Prior experience handling customer satisfaction feedback or surveys
Benefits
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Consumer Support Specialist - Inbound (m/w/d) in Northampton employer: FORLIFE
Contact Detail:
FORLIFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Support Specialist - Inbound (m/w/d) in Northampton
✨Tip Number 1
Get to know the company inside out! Research Oakmed's products and values so you can speak confidently about how you can contribute to their mission. This will show you're genuinely interested and ready to connect with consumers.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, try role-playing with a friend or family member. Focus on building rapport and handling questions smoothly to showcase your communication prowess.
✨Tip Number 3
Be ready to share your success stories! Think of examples from your past roles where you’ve resolved consumer issues or hit sales targets. This will help you demonstrate your results-driven mindset and ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at StudySmarter!
We think you need these skills to ace Consumer Support Specialist - Inbound (m/w/d) in Northampton
Some tips for your application 🫡
Show Your Passion for Consumer Support: When writing your application, let your enthusiasm for helping consumers shine through. We want to see that you genuinely care about providing a personal and respectful service, just like we do at StudySmarter.
Highlight Relevant Experience: Make sure to showcase any experience you have in sales or consumer-facing roles. If you've worked in healthcare or with sensitive products before, mention it! We love seeing how your background aligns with our mission.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-organised application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FORLIFE
✨Know the Product Inside Out
Before your interview, make sure you understand Oakmed's products and how they transform lives. Familiarise yourself with the features and benefits, as well as any common consumer queries. This will help you demonstrate your knowledge and passion for the role.
✨Practice Your Communication Skills
Since this role requires excellent verbal communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you would respond to consumer inquiries and resolve issues.
✨Showcase Your Empathy
As a Consumer Support Specialist, empathy is key. Prepare examples from your past experiences where you've successfully handled complaints or sensitive situations. Highlight how you built rapport and trust with consumers, as this will resonate well with the interviewers.
✨Be Results-Driven
Demonstrate your results-driven mindset by sharing specific achievements from previous roles. Whether it’s meeting sales targets or improving customer satisfaction scores, quantifying your successes will show that you’re focused on delivering excellent consumer experiences.
