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For Companies At a Glance
- Tasks: Engage with consumers, support product trials, and enhance their experience with our healthcare products.
- Company: FORLIFE, a leading German company focused on quality and sustainability in healthcare.
- Benefits: Enjoy a competitive salary, private medical cover, and 25 days of annual leave.
- Why this job: Make a real difference in patients' lives while working in a supportive and dynamic environment.
- Qualifications: 1-3 years in sales or consumer-facing roles, excellent communication skills, and a proactive attitude.
- Other info: Join a mission-driven team dedicated to transforming healthcare experiences.
The predicted salary is between 36000 - 60000 £ per year.
Die FORLIFE wurde 1990 in Berlin gegründet und steht seitdem für Qualität made in Germany. Jedes Jahr aufs Neue begleiten uns Themen wie Regionalität, Nachhaltigkeit und Verlässlichkeit, welche wir mit unseren starken Partnern stetig und bestmöglich umsetzen. Unsere Leidenschaft gilt der Entwicklung, Herstellung und dem Vertrieb von Stoma-, Inkontinenz- und Wundversorgungsprodukten, sowie unterstützenden Produkten für die enterale Ernährung. In über 30 Ländern weltweit kommen unsere Produkte bereits zum Einsatz.
As a Consumer Retention Specialist, you will be at the heart of our Direct-to-Consumer model, acting as a trusted point of contact for consumers. Working in an office and phone-based environment, you will follow up on leads, arrange and send product samples, and support consumers in trialling and transitioning to Oakmed products. Our products transform the lives of patients living with a stoma providing a personal and respectful service. Above all we aim to bring a human connection to healthcare.
Key responsibilities- Respond to inbound consumer enquiries via phone, email, and digital channels
- Resolve non-clinical questions regarding product usage, sample orders, deliveries, and prescriptions
- Support consumers during the product sampling and onboarding process
- Identify and activate cross-sell and upsell opportunities based on consumer needs
- Transfer clinical or medical enquiries to our dedicated Virtual Stoma Nurse
- Manage complaints with empathy and professionalism
- Collaborate with internal teams to ensure a smooth and positive consumer journey
- Maintain accurate documentation of all consumer interactions in the CRM system
- 1–3+ years’ experience in a sales, telesales, or consumer-facing role (phone-based experience preferred)
- Confident and engaging telephone manner with excellent verbal communication skills
- Proven ability to build rapport and trust over the phone
- Results-driven mindset with experience working towards sales targets or conversion metrics
- Good organisational and time-management skills
- High attention to detail and accuracy
- Comfortable using multiple systems and IT applications
- Intermediate IT skills, including Microsoft Office
- GCSE level literacy and numeracy (or equivalent)
- Positive, proactive attitude with a passion for delivering excellent consumer experiences
- Ability to work collaboratively in a fast-growing, mission-driven environment
- Experience in Direct-to-Consumer (DTC), healthcare, medical devices, or pharmaceutical environments
- Previous experience supporting patients or consumers in a regulated or sensitive setting
- Understanding of needs-led cross-selling and upselling techniques
- Experience working in a fast-growing or scaling organization
- Prior experience handling customer satisfaction feedback or surveys
- Company pension scheme to support your long-term financial wellbeing
- Private medical cover, helping you access healthcare when you need it
- 25 days’ annual leave plus bank holidays, supporting a healthy work–life balance
Consumer Retention Specialist (m/w/d) in Northampton employer: FORLIFE
Contact Detail:
FORLIFE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Retention Specialist (m/w/d) in Northampton
✨Tip Number 1
Get to know the company inside out! Research FORLIFE's products and values, especially their focus on quality and consumer care. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with consumers over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to build rapport with potential customers.
✨Tip Number 3
Show off your results-driven mindset! Be prepared to share examples of how you've met sales targets or improved customer satisfaction in previous roles. This will demonstrate that you can deliver results in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the FORLIFE team.
We think you need these skills to ace Consumer Retention Specialist (m/w/d) in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about consumer experiences and how you can contribute to our mission of bringing a human connection to healthcare.
Tailor Your CV: Make sure to customise your CV for the Consumer Retention Specialist role. Highlight your relevant experience in sales or consumer-facing roles, and don’t forget to mention any specific achievements that demonstrate your ability to meet targets!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at FORLIFE
✨Know the Company Inside Out
Before your interview, make sure you research FORLIFE thoroughly. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Communication Skills
As a Consumer Retention Specialist, excellent verbal communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few examples of how you've successfully built rapport with consumers in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle consumer complaints. Think of specific situations from your past experience where you resolved issues with empathy and professionalism, and be ready to share those stories.
✨Highlight Your Results-Driven Mindset
Since this role involves working towards sales targets, be prepared to discuss your previous achievements. Bring up any metrics or results that demonstrate your ability to meet or exceed goals, especially in a consumer-facing environment.
