At a Glance
- Tasks: Manage the support inbox, resolve billing queries, and assist users with account issues.
- Company: Join a pioneering team at EvaEsi, shaping the future of customer support.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on user satisfaction and team collaboration.
- Why this job: Be the voice of our users and make a real difference in their experience.
- Qualifications: Experience in customer support for software products and excellent communication skills.
The predicted salary is between 45000 - 50000 £ per year.
Be the front line for EvaEsi's users: the support inbox, billing questions, account issues and user reports.
About the role
EvaEsi is a whole new model line, built on the research from Forlais. It is a significant launch, and you can help shape it. You will set up the helpdesk, write the answers people actually need, and make sure serious issues reach the right person quickly. Support is how most users experience the company, and we want it done properly.
What we look for
- Have done customer support for a software product and enjoyed it.
- Write clear, warm and accurate replies.
- Stay calm with frustrated users and know when to escalate.
- Organised and reliable, day after day.
Bonus
- Helpdesk tools and support workflows.
- Billing or account support.
- Trust, abuse or user-report handling.
- Writing help-centre articles.
Process
Each application is reviewed directly. Expect one or more conversations covering judgement, technical or craft depth, and the responsibility the role carries. EvaEsi does not publish salary ranges in public material; compensation is discussed individually during the process.
What you will do
- Run the support inbox and the helpdesk.
- Handle billing questions, account issues and user reports.
- Write and maintain the answers people actually need.
- Escalate serious issues to the right person quickly.
- Pass ticket patterns back to the product team.
