Service Coordinator in Maidenhead

Forkway Ltd is one of the UK’s leading materials handling solutions providers with around 100 employees across three handling centres and a number of strategic service centres. With over 60 years of experience, the company supports its customers by listening to their needs and delivering flexible, high‑quality service.

The Opportunity

As a Service Coordinator, you will play a pivotal role in coordinating field service operations, ensuring efficient response times, managing customer relationships, and providing administrative support to the Service Supervisor.

Responsibilities

• Allocate field service engineers & technicians to incoming service requests, ensuring efficient response times and maximising utilisation of engineers’ working hours to support profitability.
• Assume full authority and responsibility for the service department’s administration in the Service Supervisor’s absence.
• Advise, guide and assist the service department, acting as second‑in‑charge.
• Direct and schedule field service engineers to ensure rapid response times for repairs and maintenance across all sites.
• Respond to incoming enquiries and telephone calls, recording customers’ service requests.
• Collaborate with the National STR team to assist with enquiries, quotes, orders, transport notes and logistics.
• Quote customers for new Preventative Maintenance Service contracts and Thorough Examinations.
• Manage customer relationships to ensure ongoing and successful continuation of Priority Care Plus & Priority Care maintenance & service contracts.
• Process all job sheets and apply appropriate charges for all chargeable work, maintaining profitability at all times.
• Arrange all preventative maintenance visits, ensuring they are booked and planned a week in advance.
• Manage all thorough inspections through the service provider Qualitas, keeping workload and administration up to date.
• Arrange follow‑up work between customers and our engineers.
• Ensure all internal service‑department paperwork and chargeable invoicing are processed within required timescales.
• File and maintain all paperwork in an orderly and timely manner.
• Assist in all other areas of service administration operations as required, providing guidance and support to the team.
• Comply with all company regulations.
• Carry out any additional duties as required at the request of the Senior Service Management Team.

What Will Help You To Excel In This Role

• Excellent IT skills – MS Word, Excel, Internet, Database.
• Efficiency, accuracy, and attention to detail.
• Friendly, enthusiastic, and a good team player.
• Excellent interpersonal and communication skills.
• Ability to work within timescales and meet deadlines when required.
• Ability to handle pressure and troubleshoot effectively in pressured situations.
• Strong leadership and organisational skills with the ability to adapt and successfully multitask.

What’s Next

If you are interested in joining Forkway, please click on the apply now button and a member of the team will be in touch. Feel free to visit the careers page on our website and send your CV speculatively for review. Request reasonable adjustments to assist you in the interview process by informing the recruitment team prior to attending.