At a Glance
- Tasks: Coordinate hire processes and ensure top-notch customer satisfaction.
- Company: Join Forkway, a leading materials handling solutions provider with a stellar reputation.
- Benefits: Enjoy a permanent contract, competitive salary, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for growth and development.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 42000 € per year.
The Opportunity: Hire Coordinator
Contract: Permanent
Location: Dewsbury
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility. We are proud to have developed an outstanding reputation for customer service.
The Hire Coordinator is a cross functional role providing high levels of customer satisfaction through efficient organisation of processes primarily within STR (Short Term Rental) and Service Support areas of the business. Responsibilities include:
- Communicating with customers and colleagues professionally at all levels.
- Delivering information to the business when requested.
- Fulfilling all administration duties to assist the Company in achieving its ambitions and targets.
The Impact you will have:
- Ensuring that customer satisfaction is achieved, and that all duties and obligations are met.
- Acting as a first line contact for STR customer calls, including receiving and recording incoming customer service calls.
- Assisting and communicating with the Service Team to update the Protean system in line with the specific hire or service requirements.
Hire Coordinator employer: Forkway Group
Forkway is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. Located in Dewsbury, our team enjoys a dynamic environment where innovation meets customer service excellence, alongside competitive benefits and opportunities for career advancement within the materials handling industry.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Forkway and understanding their customer service ethos. Be ready to discuss how your skills align with their commitment to customer satisfaction and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! As a Hire Coordinator, you'll need to interact with customers and colleagues at all levels. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Forkway and being part of their fantastic team.
We think you need these skills to ace Hire Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hire Coordinator role. Highlight relevant experience in customer service and administration, as well as any skills that show you can handle the fast-paced environment we thrive in.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at Forkway. Mention specific examples of how you've delivered excellent customer service or managed processes efficiently.
Showcase Your Communication Skills:As a Hire Coordinator, communication is key. In your application, demonstrate your ability to communicate professionally. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Forkway Group
✨Know the Company Inside Out
Before your interview, take some time to research Forkway. Understand their history, values, and what makes them a leader in materials handling solutions. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Hire Coordinator, customer satisfaction is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can bring that same level of service to Forkway.
✨Be Organised and Detail-Oriented
This role requires efficient organisation and attention to detail. During the interview, highlight your organisational skills by discussing specific tools or methods you use to stay on top of tasks. Mention any experience with administration duties that align with the job description.
✨Practice Professional Communication
Since you'll be communicating with customers and colleagues at all levels, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or using online resources to refine your communication style.
