At a Glance
- Tasks: Assist in managing service activities and support field engineers for maximum efficiency.
- Company: Join Forkway, a leading materials handling solutions provider with a stellar reputation.
- Benefits: 12-month contract with opportunities for growth and development.
- Other info: Great opportunity to learn and grow within a supportive team.
- Why this job: Be part of a team that values customer service and flexibility in a dynamic environment.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 24000 - 36000 € per year.
The Opportunity
Contract: 12 Month FTC
Location: Dewsbury
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility. We are proud to have developed an outstanding reputation for customer service.
To assist in control and manage the activities of the field engineering force to obtain maximum service volume and efficiency and to develop maximum potential income from all service. To assist in parts and hire customers for the company's products within that area.
The Impact you will have:
- Assist with enquiries and telephone calls as required, including receiving and recording incoming customer service calls.
- Plan and distribute service repairs to Forkway Engineers or to Sub-contractors as required.
- Record Engineer's time sheets.
- Ensure all service department paperwork and jobs are ready for invoicing.
- Ensure all records are filed/scanned and maintained in an orderly and timely manner.
- Assist in all other areas of the service administration operation.
Service Coordinator Assistant in Dewsbury employer: Forkway Group
Forkway is an exceptional employer, offering a supportive and collaborative work environment in Dewsbury, where employees are valued for their contributions to our renowned customer service. With a strong focus on employee growth and development, we provide opportunities for training and advancement within our 60-year legacy in materials handling solutions. Join us to be part of a dedicated team that prioritises flexibility and innovation, ensuring a rewarding career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator Assistant in Dewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Forkway and understanding their customer service ethos. Be ready to discuss how your skills can help them maintain their outstanding reputation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating how you can assist with enquiries and manage service repairs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Coordinator Assistant in Dewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator Assistant role. Highlight any relevant experience you have in customer service or administration, and don’t forget to mention your organisational skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role at Forkway and how your skills can help us provide top-notch service to our customers.
Showcase Your Communication Skills:As a Service Coordinator Assistant, communication is key. In your application, give examples of how you've effectively communicated with clients or team members in the past. This will show us you’re the right fit!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Forkway Group
✨Know the Company Inside Out
Before your interview, take some time to research Forkway. Understand their history, values, and what makes them a leader in materials handling solutions. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Coordinator Assistant, you'll need to manage multiple tasks efficiently. Be prepared to discuss specific examples from your past experiences where you've successfully organised schedules, managed paperwork, or coordinated teams. Highlighting these skills will demonstrate your suitability for the role.
✨Prepare for Customer Service Scenarios
Since the role involves handling customer enquiries and service calls, think about how you would approach various customer service scenarios. Prepare to share examples of how you've resolved issues or improved customer satisfaction in previous roles. This will showcase your problem-solving abilities and customer-centric mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing service requests, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
