Fork Truck Direct Ltd, established in 1995, is a leading provider of premium quality material handling solutions with over 28 years of industry expertise. Known for excellence in products and service, the company caters to a wide range of distinguished clients, including NHS, Stansted Airport, and Maldon Salt. Serving the South East of England, Fork Truck Direct offers tailored sales, hire, and service solutions from a fleet of multi-manufactured equipment, including brands such as Doosan, Combilift, and JCB. With a dedicated team of over 25 mobile service engineers and a robust support system, Fork Truck Direct ensures rapid support and exceptional after-sales service for its customers.
Role Description
We are seeking a highly organized and motivated Service Controller for a full-time, on-site position in Ipswich. The Service Controller will manage the scheduling and coordination of service engineers to ensure swift and effective responses to customer requirements. Primary responsibilities include preparing job schedules, liaising with customers to arrange maintenance, overseeing service calls, maintaining accurate records and financial reports, and ensuring collaboration across service support staff to deliver excellent customer service.
Qualifications
- Strong analytical skills to evaluate service data and optimize operational efficiency.
- Proficiency in finance and financial reporting to manage and interpret service costs effectively.
- Solid understanding of accounting principles to handle invoicing and budget management.
- Excellent communication skills, both verbal and written, for managing customer interactions and coordinating team activities.
- Organizational and time-management skills to handle multiple tasks and meet deadlines in a fast-paced environment.
- Prior experience in service control or coordination, preferably in the material handling or related industry, is advantageous.
- Proficiency in service management software and MS Office Suite is preferred.
