At a Glance
- Tasks: Coordinate service engineers and manage schedules for top-notch customer support.
- Company: Join Fork Truck Direct, a leader in material handling solutions since 1995.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
- Why this job: Be part of a dedicated team making a real difference in customer service.
- Qualifications: Strong analytical and communication skills; experience in service coordination is a plus.
The predicted salary is between 28000 - 30000 £ per year.
Fork Truck Direct Ltd, established in 1995, is a leading provider of premium quality material handling solutions with over 28 years of industry expertise. Known for excellence in products and service, the company caters to a wide range of distinguished clients, including NHS, Stansted Airport, and Maldon Salt. Serving the South East of England, Fork Truck Direct offers tailored sales, hire, and service solutions from a fleet of multi-manufactured equipment, including brands such as Doosan, Combilift, and JCB. With a dedicated team of over 25 mobile service engineers and a robust support system, Fork Truck Direct ensures rapid support and exceptional after-sales service for its customers.
We are seeking a highly organized and motivated Service Controller for a full-time, on-site position in Ipswich. The Service Controller will manage the scheduling and coordination of service engineers to ensure swift and effective responses to customer requirements. Primary responsibilities include:
- Preparing job schedules
- Liaising with customers to arrange maintenance
- Overseeing service calls
- Maintaining accurate records and financial reports
- Ensuring collaboration across service support staff to deliver excellent customer service
Qualifications:
- Strong analytical skills to evaluate service data and optimize operational efficiency
- Proficiency in finance and financial reporting to manage and interpret service costs effectively
- Solid understanding of accounting principles to handle invoicing and budget management
- Excellent communication skills, both verbal and written, for managing customer interactions and coordinating team activities
- Organizational and time-management skills to handle multiple tasks and meet deadlines in a fast-paced environment
- Prior experience in service control or coordination, preferably in the material handling or related industry, is advantageous
- Proficiency in service management software and MS Office Suite is preferred
Service Controller in Ipswich employer: Fork Truck Direct Ltd
Fork Truck Direct Ltd is an excellent employer, offering a dynamic work environment in Ipswich where teamwork and collaboration are at the forefront of our service operations. We prioritise employee growth through ongoing training and development opportunities, ensuring that our team members can advance their careers while contributing to our commitment to exceptional customer service. With a supportive culture and a focus on innovation, we provide a rewarding workplace for those looking to make a meaningful impact in the field service industry.
