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- Tasks: Lead a team to deliver top-notch income collection services and support tenants effectively.
- Company: ForHousing, a 2-star employer focused on community impact and employee wellbeing.
- Benefits: Competitive salary, agile working, discounts, wellbeing support, and career development opportunities.
- Why this job: Make a real difference in people's lives while thriving in a supportive work environment.
- Qualifications: Leadership experience in social housing and knowledge of income management legislation.
- Other info: Join a dynamic team with a focus on continuous improvement and community collaboration.
The predicted salary is between 47085 - 58800 ÂŁ per year.
Application Closing Date: 14/01/2026 23:59 Hours
36 per week. 12-month contract. Salary: ÂŁ47,085.94 per annum. Location: Salford.
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer‑focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Income Maximisation team, you’ll deliver a high‑quality and performance‑driven service ensuring consistency and efficiency across all operations, maintaining a centralised approach with a customer‑focused experience at the local level.
Why ForHousing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
- Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
- MyPerks – through our all‑in‑one employee platform (STAR) you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
- SmarTech – purchase technology or white goods and spread the cost.
- Wellbeing centre, through STAR access – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
- Cycle to work scheme – save up to 40% on bikes and equipment.
- Employee Assistance Programme – access to a 24/7 counselling and support helpline, as well as wellbeing and financial cover.
What you’ll be doing:
- All aspects of leadership and management of a team of Income Officers, Welfare Benefit Officers, and Money Advisors; providing an effective and proactive income collection service which is target driven.
- Supporting the Head of Income Maximisation to develop and implement income management strategies, ensuring best practice and meeting regulatory requirements.
- Building and maintaining positive internal and external partnerships, promoting interagency collaboration.
- Overseeing court activity related to income collection and contributing to effective budget management.
- Ensuring tenancy sustainability through relevant support and risk management, maintaining a customer‑focussed approach.
- Driving continuous service improvement.
What we’re looking for:
- Experience in a similar role, as a leader in social housing.
- Knowledge and understanding of relevant legislation including Income Management and Money advice.
- CIH membership and a relevant housing qualification/degree would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. Please note we reserve the right to close this vacancy early, depending on application volumes.
Income Manager in Salford employer: Forhousing
Contact Detail:
Forhousing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Manager in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at ForHousing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching ForHousing's values and recent projects. Show us how your experience aligns with our mission to positively impact tenants' lives. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice common interview questions related to income management and team leadership. We want to see how you handle challenges and drive performance, so be ready to share specific examples from your past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for our team.
We think you need these skills to ace Income Manager in Salford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Income Manager role. Highlight your experience in social housing and any leadership roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about income management and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Relevant Experience: When filling out your application, be sure to showcase your relevant experience with income collection and customer-focused services. We’re all about making a positive impact, so let us know how you've done that in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company culture there.
How to prepare for a job interview at Forhousing
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and relevant legislation. Familiarise yourself with the key responsibilities of the Income Manager role at ForHousing, so you can confidently discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience in social housing. Think about times when you've successfully managed a team or improved service delivery, as this will demonstrate your capability to lead the Income Maximisation team effectively.
✨Emphasise Customer Focus
ForHousing values a customer-focused approach, so be ready to share how you've prioritised tenant needs in your previous roles. Discuss specific strategies you've implemented to enhance customer satisfaction and tenancy sustainability.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about their current challenges in income management or how they measure success in the Income Maximisation team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.