At a Glance
- Tasks: Support tenants with financial advice and solutions to navigate welfare reforms.
- Company: ForHousing, a top-rated employer focused on community impact.
- Benefits: Hybrid working, gym discounts, wellbeing support, and employee assistance programme.
- Other info: Join a diverse team dedicated to improving financial wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Knowledge of welfare reform and housing benefits is essential.
The predicted salary is between 39639 - 39639 £ per year.
Application Closing Date: 19/06/2026 23:59
Salary: £39,639.37 per annum pro rata
Location: Salford
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of the Income Maximisation team, you’ll provide a high quality and solution oriented service to ForHousing Tenants affected by changes in benefits, either due to welfare reform or changes in their circumstances.
Why ForHousing?
- Best companies 2-star employer – our colleagues rated us an “Outstanding Place to Work”.
- Hybrid working – some of your time can be spent working at home, or you’re free to spend more time in the office if you prefer. There will be a requirement to attend the office on occasion.
- Agile working – we are outcome driven, so we empower you to do your best work, in the way that works best for you.
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products.
- Smartech – purchase technology or white goods and spread the cost.
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more.
- Cycle to work scheme – save up to 40% on bikes and equipment.
- Employee Assistance Programme – access to a 24/7 counselling and support helpline.
What you’ll be doing:
- Identifying and reaching out to customers and households at risk of or affected by welfare reform.
- Offering solutions based on household assessment, either delivered directly or via partner organisations.
- Ensuring customers’ housing benefit or universal credit is maximised by advising on current regulations and legislation, and supporting customers to make claims.
- Working closely with our Income team, Independent Living Service, and Neighbourhood teams to ensure our service is consistent and seamless from a customer perspective.
- Identifying, building, and maintaining effective partnerships with external services to improve our customers’ financial wellbeing.
- Delivering specific activities to resolve issues faced by households affected by welfare reform, based on customer insight and good practice. This will include advice around Rightsizing moves, Income Maximisation, Welfare Reform briefings, promoting financial products, household financial assessment, and engaging with money and debt advice.
What we’re looking for:
- Knowledge of welfare reform, housing benefits, and universal credit is essential.
- Knowledge of service charges would be beneficial.
- Understanding of social housing issues, or work experience in the sector would be ideal.
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.
Financial Support Officer in Salford employer: Forhousing
ForHousing is an outstanding employer, recognised with a 2-star rating for providing a supportive and inclusive work environment where employees can thrive. With flexible hybrid and agile working options, comprehensive wellbeing resources, and opportunities for professional growth, we empower our Financial Support Officers to make a meaningful impact on the lives of our social housing tenants in Salford.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Support Officer in Salford
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work at ForHousing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on welfare reform and housing benefits. We want to see that you’re passionate about helping tenants and making a difference in their lives.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past where you’ve helped someone overcome a financial hurdle. We love candidates who can think on their feet and offer real solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at ForHousing.
We think you need these skills to ace Financial Support Officer in Salford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Financial Support Officer role. Highlight your knowledge of welfare reform and housing benefits, as these are key to what we do at ForHousing.
Showcase Relevant Experience:If you've got experience in social housing or a related field, flaunt it! We want to see how your background aligns with our mission to support tenants and improve their financial wellbeing.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about why you’re the right fit for us. We appreciate directness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Forhousing
✨Know Your Stuff
Make sure you brush up on your knowledge of welfare reform, housing benefits, and universal credit. Familiarise yourself with the latest regulations and how they impact tenants. This will show that you're not just interested in the role but also understand the challenges faced by the community.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully helped others in similar situations. Think about specific cases where you identified issues and provided solutions. This will demonstrate your ability to deliver a high-quality, solution-oriented service, which is key for this role.
✨Build Connections
Since the role involves working closely with various teams and external partners, be ready to discuss how you’ve built and maintained effective partnerships in the past. Highlight any collaborative projects or initiatives you've been part of that improved customer outcomes.
✨Emphasise Your Customer Focus
ForHousing values customer-focused services, so be prepared to talk about your approach to understanding and meeting customer needs. Share experiences where you went above and beyond to ensure a positive experience for clients, especially in challenging circumstances.
