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- Tasks: Analyse data and ensure compliance for federal reimbursement claims.
- Company: Join a leading institution supporting state agencies with innovative solutions.
- Benefits: Enjoy a fully remote role with flexible working options.
- Why this job: Be part of a dynamic team making a real impact across multiple states.
- Qualifications: Bachelor's degree or equivalent experience; 3-5 years in customer support or program coordination.
- Other info: Strong organisational skills and proficiency in Microsoft Office are essential.
The predicted salary is between 36000 - 60000 £ per year.
Sr. Program Operations Specialist (REMOTE)
Under the general direction of the Department Manager or designee, the Sr. Program Operations Specialist will be responsible for the categorization of time study data and review of expenditure and other data for the purpose of claim calculation and submission.
The Sr. Program Operations Specialist will work within the Federal Claiming unit that specializes in the configuration of technical solutions and provides expertise and resources to state government agencies for the purposes of seeking federal reimbursement for eligible expenditures and services. Currently this unit provides solutions and support to 23 programs in 9 states and over 50,000 end users.
Note: Position is fully remote.
- Carefully evaluate and analyze RMTS data completed by clients to ensure compliance with program requirements.
- Promptly validate data with clients, as appropriate, to ensure accuracy of submitted information within time sensitive deadlines.
- Update internal knowledge database to continually refresh or improve performance and accuracy of work.
- Complete independent peer review of other RMTS program data to ensure categorization by peers aligns with internal processes and procedures.
- Collaborate with other team members and leverage team resources to categorize data consistently and timely. Provide constructive feedback as appropriate.
- Compile final RMTS results for client review and sign off, as required.
- Review and analyze expenditure and statistical data provided by clients to support claim and cost settlement calculations in accordance with internal processes and procedures.
- Participate in testing of system features/functions/bug fixes, including suggesting and identifying areas for functionality improvements.
- Keep abreast of any regulatory or program changes.
Required Education
Bachelor\’s Level Degree or equivalent work experience
Required Work Experience
- 3-5 years of related experience including but not limited to customer technical or services support, helpdesk support, program administration or coordination
- Strong organizational skills
- Proficiency with essential Microsoft Office applications (Word, Excel, Outlook, Teams)
- Demonstrated ability to work independently or as team player to achieve objectives
- Strong oral and written communication skills
- Exceptional customer service skills
Preferred Work Experience
- Prior customer service focused work experience preferred
- Ability to learn applications quickly
- Strong investigative skills
- Demonstrate initiative and resourcefulness
- Federal claiming experience
- Familiarity with Random Moment Time Study or other cost allocation tools
The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Seniority level
Not Applicable
Employment type
Full-time
Job function
- Project Management and Information Technology
Industries
- Research Services
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Sr. Program Operations Specialist (REMOTE) employer: ForHealth Consulting at UMass Chan Medical School
Contact Detail:
ForHealth Consulting at UMass Chan Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Program Operations Specialist (REMOTE)
✨Tip Number 1
Familiarise yourself with the Federal Claiming process and the specific requirements for RMTS data. Understanding these nuances will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of program operations and federal claiming. Engaging with others who have experience in similar roles can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Showcase your proficiency in Microsoft Office applications, especially Excel, during any discussions or interviews. Being able to discuss how you've used these tools effectively in past roles can set you apart.
✨Tip Number 4
Prepare to discuss your experience with customer service and technical support. Highlight specific examples where you've successfully resolved issues or improved processes, as this aligns closely with the responsibilities of the role.
We think you need these skills to ace Sr. Program Operations Specialist (REMOTE)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in program administration, customer support, and any federal claiming experience. Use keywords from the job description to align your skills with what the company is looking for.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and explain how your background in data analysis and customer service makes you a great fit. Mention specific examples of your experience with RMTS data or similar tools.
Showcase Communication Skills: Since strong oral and written communication skills are essential for this role, consider including a brief section in your application that demonstrates your ability to communicate complex information clearly and effectively.
Highlight Team Collaboration: Emphasise your experience working collaboratively in teams. Provide examples of how you've contributed to team projects or provided constructive feedback to peers, as this aligns with the collaborative nature of the position.
How to prepare for a job interview at ForHealth Consulting at UMass Chan Medical School
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Sr. Program Operations Specialist. Familiarise yourself with RMTS data, federal claiming processes, and the specific programs the company supports. This knowledge will help you answer questions confidently and demonstrate your interest in the role.
✨Showcase Your Analytical Skills
Since the role involves evaluating and analysing data, be prepared to discuss your analytical skills. Share examples from your previous experience where you successfully handled data analysis or problem-solving tasks, particularly in a time-sensitive environment.
✨Highlight Team Collaboration
Collaboration is key in this position. Be ready to talk about your experiences working in teams, how you contributed to group objectives, and how you provided constructive feedback to peers. This will show that you can work well with others while also being a self-starter.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of Microsoft Office applications and any relevant software tools. Be prepared to discuss how you've used these tools in past roles, especially in relation to data management and reporting.
