Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team supporting clinicians in disability determination across multiple states.
- Company: Join UMass Chan Medical School, a leader in healthcare education and research.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in healthcare while working with diverse teams and improving processes.
- Qualifications: Must be an RN or have equivalent clinical licensure with relevant experience.
- Other info: Commitment to diversity and equal opportunity is at the heart of our mission.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Program Manager – (Clinical) DES role at ForHealth Consulting at UMass Chan Medical School
3 days ago Be among the first 25 applicants
Position Overview
Under the supervision of the Director or designee, the DES Program Manager is responsible for planning and managing a large support unit that provides clinical staff and medical professionals support for disability determination activities across multiple client agencies and states. The role includes ensuring compliance with DES guidelines, state and federal regulations, and privacy laws.
Main Responsibilities
- Manage daily administrative operations to support clinicians in conducting medical and psychological determinations efficiently and cost-effectively.
- Develop and oversee guidelines for staff support of medical and psychological review processes.
- Manage DES programs related to unit functions and provide input for new or renewed programs.
- Support existing and new lines of business through effective unit process management.
- Lead customer service operations, monitor call volumes, improve client communication, and oversee staff performance.
- Analyze and improve administrative systems for increased efficiency.
- Collaborate on resource planning for new business initiatives and establish procedures for new programs.
- Develop guidelines for non-clinical determinations.
- Promote continuous quality improvement and staff participation in related workgroups.
- Ensure privacy of protected health information through staff education and compliance with HIPAA and other laws.
- Oversee human resource functions including staffing, recruitment, performance management, and compliance activities.
- Serve as liaison with external organizations and other departments as needed.
- Adhere to university, state, and funding regulations.
- Perform quality assurance reviews and communicate policy, workflow, and organizational changes.
Qualifications
- RN with current license and at least six years of relevant experience, or an equivalent clinical licensure with similar experience.
- Alternatively, a Master\’s degree with licensure or certification as a vocational rehabilitation counselor or allied health professional, with three years of relevant experience including two in medical training.
Preferred Skills and Experience
- Supervisory experience in staff oversight, process, and office management.
- Experience with process and quality improvement initiatives.
- Strong communication skills, both oral and written.
- Proficiency with computer tools including email, word processing, databases, spreadsheets, and graphics.
- Knowledge of disability laws and regulations, including privacy and data security laws.
The University of Massachusetts Chan Medical School is committed to diversity and equal opportunity.
#J-18808-Ljbffr
Program Manager - (Clinical) DES employer: ForHealth Consulting at UMass Chan Medical School
Contact Detail:
ForHealth Consulting at UMass Chan Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager - (Clinical) DES
✨Tip Number 1
Familiarise yourself with the specific guidelines and regulations related to disability determination activities. Understanding these will not only help you in interviews but also demonstrate your commitment to compliance and quality improvement.
✨Tip Number 2
Network with professionals in the clinical and disability sectors. Attend relevant conferences or workshops where you can meet potential colleagues and learn more about the latest trends and challenges in the field.
✨Tip Number 3
Prepare to discuss your experience in managing administrative operations and improving processes. Be ready to share specific examples of how you've led teams or implemented changes that enhanced efficiency in previous roles.
✨Tip Number 4
Highlight your communication skills during any interactions with the hiring team. Since the role involves liaising with various departments and external organisations, showcasing your ability to communicate effectively will set you apart.
We think you need these skills to ace Program Manager - (Clinical) DES
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Program Manager role. Emphasise your clinical background, supervisory experience, and any process improvement initiatives you've led.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities and qualifications mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements, particularly in managing administrative operations and ensuring compliance.
Highlight Relevant Qualifications: Clearly state your qualifications, such as your RN license or Master's degree, and detail your relevant experience. If you have knowledge of disability laws and regulations, make sure to mention this as it is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a managerial position.
How to prepare for a job interview at ForHealth Consulting at UMass Chan Medical School
✨Understand the Role Thoroughly
Before the interview, make sure to read the job description carefully. Familiarise yourself with the responsibilities and qualifications required for the Program Manager role, especially around compliance with DES guidelines and managing clinical staff support.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience in clinical settings or program management. Highlight specific examples where you successfully managed teams, improved processes, or ensured compliance with regulations, as these are key aspects of the role.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with various departments and external organisations, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated in past roles, particularly in high-pressure situations.
✨Prepare Questions About the Organisation
Show your interest in the position by preparing thoughtful questions about ForHealth Consulting and UMass Chan Medical School. Inquire about their approach to continuous quality improvement or how they support staff in adhering to privacy laws, which will demonstrate your proactive mindset.
