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- Tasks: Provide essential administrative support for medical professionals and manage sensitive healthcare information.
- Company: Join ForHealth Consulting at UMass Chan Medical School, a leader in healthcare services.
- Benefits: Enjoy a full-time role with opportunities for growth and valuable experience in the medical field.
- Why this job: Make a real impact by supporting clients and enhancing their healthcare experience while developing your skills.
- Qualifications: Requires an associate's degree and 3-5 years of office experience, preferably in a medical setting.
- Other info: Ideal for those passionate about healthcare and customer service, with a focus on confidentiality.
The predicted salary is between 36000 - 60000 £ per year.
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Position Summary
Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.
Position Summary
Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.
Major Responsibilities
- Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
- Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
- Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents.
- Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
- Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
- Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
- Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP.
- Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action.
- Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
- Provide both incoming and outgoing telephonic customer service and support functions.
- Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP.
- Perform other duties as required.
Required Qualifications
- Associates degree in business or a related field, or equivalent
- 3-5 years of office experience, preferably in a medical setting
- Knowledge of HIPAA laws and regulations
- Proficient in Word, Access, Excel and Outlook
- The ability to interpret complex HIPAA regulations for clients, and agencies
- Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process
- Ability to handle confidential information with discretion.
The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Research Services
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Disability Assistant (Administrative) employer: ForHealth Consulting at UMass Chan Medical School
Contact Detail:
ForHealth Consulting at UMass Chan Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Assistant (Administrative)
✨Tip Number 1
Familiarise yourself with HIPAA regulations and how they apply to the role. Understanding these laws will not only help you in the interview but also demonstrate your commitment to confidentiality and compliance, which is crucial for a Disability Assistant.
✨Tip Number 2
Highlight your customer service skills during networking opportunities. Since this role involves significant interaction with clients and external agencies, showcasing your ability to communicate effectively and handle sensitive situations will set you apart.
✨Tip Number 3
Research ForHealth Consulting and UMass Chan Medical School to understand their mission and values. Tailoring your conversations and questions during interviews to align with their goals can show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about scenarios where you've had to make complex decisions or handle confidential information, as these experiences will be relevant to the responsibilities of a Disability Assistant.
We think you need these skills to ace Disability Assistant (Administrative)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Disability Assistant position. Understand the key responsibilities and required qualifications, especially regarding HIPAA regulations and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experience in administrative roles, particularly in medical settings. Emphasise your knowledge of HIPAA laws and any specific skills that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for supporting clients in a healthcare environment. Mention specific experiences that demonstrate your problem-solving abilities and customer service skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at ForHealth Consulting at UMass Chan Medical School
✨Understand HIPAA Regulations
Since the role involves handling protected healthcare information, it's crucial to have a solid understanding of HIPAA regulations. Be prepared to discuss how you would ensure compliance and protect client confidentiality in your previous roles.
✨Showcase Your Administrative Skills
Highlight your experience in administrative tasks, especially in a medical setting. Be ready to provide examples of how you've managed complex cases or supported medical professionals in your past positions.
✨Demonstrate Customer Service Abilities
As a primary customer service interface, you'll need strong communication skills. Prepare to share instances where you've successfully resolved client issues or educated them about processes, particularly in stressful situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills regarding privacy matters and case management. Think of scenarios where you had to make tough calls and be ready to explain your thought process and the outcomes.
