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- Tasks: Support medical professionals with administrative tasks and manage sensitive healthcare information.
- Company: ForHealth Consulting at UMass Chan Medical School is dedicated to improving healthcare services.
- Benefits: Enjoy flexible hours, gain valuable experience, and work in a supportive environment.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Requires an associate's degree and 3-5 years of office experience, preferably in a medical setting.
- Other info: Part-time role with opportunities for growth and learning in the healthcare field.
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Join to apply for the Disability Assistant/Admin role at ForHealth Consulting at UMass Chan Medical School
Position Summary
Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.
Position Summary
Under the general supervision of the Clinical Manager or designee, this position provides direct administrative support and services necessary for the completion of professional medical responsibilities and functions for DES skilled professional medical personnel (SPMP), i.e. DES Physician and Psychologist Advisors, Disability and Appeals Reviewers, Program Managers and the Clinical Manager. The Disability Assistant makes complex decisions regarding protected healthcare information, based on the Federal Health Information Portability and Accountability Act of 1996 (HIPAA). This position is responsible for exercising judgment on all administrative and clerical aspects of the case in conjunction with and at the direction of DES SPMP. The Disability Assistant is a primary customer service interface for DES SPMP with clients and external agencies.
Major Responsibilities
- Initial review of all disability supplements for accuracy, completeness, and alerting SPMP of priority cases and of important clinical information contained in cases.
- Make complex decisions regarding privacy matters associated with the clients case, including determination of who DES may exchange information with regarding the clients case, what information may be mailed, and what is required, by HIPAA, to allow conversations to take place. These decisions are conveyed to SPMP through detailed case notes and individual consultation.
- Follow HIPAA regulations for protected healthcare information, requests clinical information from all treating sources listed on case initiation documents.
- Determine if requests for information are legally complete, communicate with agencies about cases that do not meet HIPAA requirements for protected healthcare information and consult with SPMP about decisions regarding whether to return to cases to the agencies or clients for further development.
- Telephone contact with clinical treating sources to assure timely receipt of clinical information at the request and direction of SPMP.
- Review information in external databases such as the Massachusetts Medicaid Information System and MassHealth MA21databases in order to identify cases that SPMP could complete quickly.
- Complete initial distribution of new cases to appropriate staff under the direction of and using criteria developed by SPMP.
- Receive and process returned mail, judge its impact on the case, and work closely with SPMP on follow up action.
- Coordinate transportation of clients to consultative examinations and provide feedback to SPMP on unusual circumstances that would impact the review process.
- Provide both incoming and outgoing telephonic customer service and support functions.
- Make decisions for rescheduling of clients clinical evaluations, based upon agency guidelines and provides input and feedback to SPMP.
- Perform other duties as required.
Required Qualifications
- Associates degree in business or a related field, or equivalent
- 3-5 years of office experience, preferably in a medical setting
- Knowledge of HIPAA laws and regulations
- Proficient in Word, Access, Excel and Outlook
- The ability to interpret complex HIPAA regulations for clients, and agencies
- Strong phone customer service and problem solving abilities in order to educate clients and other external customers about the disability review process
- Ability to handle confidential information with discretion.
The University of Massachusetts Chan Medical School welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Administrative
-
Industries
Research Services
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Disability Assistant/Admin (20 hours) employer: ForHealth Consulting at UMass Chan Medical School
Contact Detail:
ForHealth Consulting at UMass Chan Medical School Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Disability Assistant/Admin (20 hours)
✨Tip Number 1
Familiarise yourself with HIPAA regulations and how they apply to the role. Understanding these laws will not only help you in the interview but also demonstrate your commitment to maintaining client confidentiality.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Since this role involves significant interaction with clients and external agencies, showcasing your ability to communicate effectively will set you apart.
✨Tip Number 3
Research ForHealth Consulting and UMass Chan Medical School to understand their mission and values. Tailoring your conversation during the interview to align with their goals can make a strong impression.
✨Tip Number 4
Prepare examples from your past experience that highlight your problem-solving abilities and attention to detail. Being able to discuss specific situations where you successfully navigated complex information will demonstrate your suitability for the role.
We think you need these skills to ace Disability Assistant/Admin (20 hours)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Disability Assistant/Admin role. Understand the responsibilities and required qualifications, especially regarding HIPAA regulations and customer service skills.
Tailor Your CV: Customise your CV to highlight relevant experience in administrative roles, particularly in medical settings. Emphasise your knowledge of HIPAA laws and any specific software skills mentioned in the job description, such as proficiency in Word, Access, Excel, and Outlook.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the position. Mention your experience with handling confidential information and your ability to communicate effectively with clients and external agencies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Disability Assistant.
How to prepare for a job interview at ForHealth Consulting at UMass Chan Medical School
✨Understand HIPAA Regulations
Since the role involves handling protected healthcare information, it's crucial to demonstrate a solid understanding of HIPAA regulations during the interview. Be prepared to discuss how you would ensure compliance and protect client confidentiality.
✨Showcase Your Customer Service Skills
As a primary customer service interface, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in previous roles, especially in a medical or administrative context.
✨Highlight Your Administrative Experience
With 3-5 years of office experience required, be ready to discuss your previous administrative roles. Focus on specific tasks you've managed, such as case reviews or data management, that align with the responsibilities of the Disability Assistant position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making skills regarding privacy matters and case management. Think through potential situations you might face in the role and how you would approach them, demonstrating your judgement and problem-solving abilities.
