Shop Manager Pudsey

Hours: 37.5 hours per week (5 days Monday to Sunday)

Salary: £25,750 per year

Responsible to: Area Manager

Responsible for: Assistant Shop Manager and volunteers

Benefits:

• Entry into Peoples Pension
• Death in service benefit (3 x salary)
• Out of pocket expenses
• Free access to confidential and extensive wellbeing support
• Generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time)
• An extra day’s holiday for your birthday!
• Free tea/coffee, sight tests and flu jabs
• Excellent learning and development opportunities

We’re excited to be opening our first-ever shop in Pudsey! This will be a characterful shop with a boutique feel, selling quality clothing, accessories, homeware, books, and toys all donated by our supporters. A brilliant place for local people to bargain hunt, shop sustainably, donate their preloved items, and even volunteer. Every penny of profit made by our shops helps us support children with life-shortening conditions and their families.

As manager, you’ll ensure the shop runs smoothly, build a team of volunteers, achieve sales targets, and deliver excellent customer service. You’ll be an experienced retailer passionate about establishing great customer relationships and running an efficient and profitable shop. You’re also skilled at leading, motivating, and inspiring a team while driving sales.

For an informal chat about the role, please contact Kay Dent, Area Manager.

Job Description Role Summary:

Our vision is to deliver pioneering care through pregnancy, childhood, and loss wherever families need us. This role supports our vision by leading, inspiring, and developing a high-performing team of staff and volunteers to maximise income from the Forget Me Not shop and, where applicable, the online retail operations.

Main Duties and Key Responsibilities:

• Deliver and exceed sales and profit targets, monitoring performance and taking action when required.
• Provide consistently excellent customer service and represent the shop positively in the community.
• Manage the gift aid process accurately and effectively.
• Ensure shop Facebook pages/eBay are maintained and managed within policy guidelines.
• Maintain high merchandising standards including strong window displays and excellent shop presentation.
• Ensure full compliance with health & safety, fire safety, and statutory duties.
• Act as keyholder responsible for opening, closing, and securing the premises.
• Uphold security procedures to prevent theft and loss.
• Secure a supply of high-quality donated stock through local relationships.
• Lead and motivate staff and volunteers, ensuring hospice and retail policies are followed.
• Complete all administrative and financial tasks accurately and on time.

Person Specification Skills and Experience:

• Retail management experience (charity retail experience desirable)
• Experience leading and motivating diverse teams
• Strong communication, organisation, and prioritisation skills
• Commercial acumen with the ability to work to KPIs
• IT literacy including Microsoft Office
• A collaborative hands-on approach

This role will involve weekend work, so flexibility is essential. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and a submission for disclosure to the Disclosure and Barring Service will be necessary.

Equality and Diversity:

We are committed to equality and diversity and actively encourage under-represented groups to join us as employees. We will always interview applicants with disabilities who meet the essential requirements of the job and provide adjustments to the recruitment process if required.