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- Tasks: Assist customers, sort stock, and maintain store standards in a vibrant retail environment.
- Company: Join a charity-focused team making a difference for local children and families.
- Benefits: Generous holiday entitlement, wellbeing support, and a day off for your birthday!
- Why this job: Kickstart your career in charity retail while helping those in need.
- Qualifications: No prior retail experience needed; just bring your enthusiasm and customer service skills.
- Other info: Flexible hours with opportunities for learning and development.
The predicted salary is between 12000 - 18000 £ per year.
Salary : 23875
Hours :
37.5 per week (Monday to Sunday)
Location : Wakefield
Responsible to : Shop Manager
Responsible for : Volunteers
Benefits
Entry into Peoples Pension death in service benefit (3 x salary) out of pocket expenses free access to confidential and extensive wellbeing support generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time) free tea / coffee day off for your birthday! sight tests and flu jabs and excellent learning and development opportunities.
OVERVIEW OF ROLE
We\’re recruiting a Retail Assistant (maternity cover) for our successful Wakefield shop! Join a great team in a highly successful store selling quality clothing and accessories homeware books and CDs / DVDs all donated by our supporters.
Our shops aren’t just a place for people to donate or bargain hunt but also to build careers volunteer and support our cause. And every penny of profit made by our shops helps us be here for children and families who desperately need our support.
As retail shop assistant you’ll support the manager and assistant manager helping customers sorting stock and making the store look the best it can be. You don\’t need to have worked in a shop before but you’ll need to be up for talking to and helping customers face to face and over the phone.
A great starting point for a career in charity retail if you’re excited about making a difference to local children and families we want to hear from you!
For an informal chat about the role please contact Kay Dent Area Manager on
JOB DESCRIPTION
Main Duties and Key Responsibilities
- Help achieve sales and KPI targets
- Sort steam and price donated stock
- Help to maintain high standards of merchandising
- Deliver excellent customer service
- Work on the till
- Ensure the shop is kept clean and tidy
- Assist with booking in deliveries and collections
- Assist shop with promoting and processing gift aid
- Be a key holder opening and closing when required
- Assist in motivating volunteer team
- Complete mandatory training when requested
Any other adhoc duties
We expect all staff to undertake any other duties within the scope spirit and purpose of the job the title of the post and its grading as requested by your line manager or their higher level of authority on behalf of the charity.
For all of our roles we expect employees to abide by the expectations set out within the Together for Families Framework (Click here). Complying with Together for Families means that we will all act with integrity to ensure we are trusted the people we care for the people we work with and everyone who supports Forget Me Not.
Person specification
Skills and experience
- Confident and professional;
- Accomplished administrator; with excellent IT skills;
- Ability to build relationships; often via telephone / email;
- Track record of excellent customer service;
- Excellent written and verbal communication skills;
- Excellent attention to detail;
- A sense of urgency and focus in achieving goals and targets;
- Innovative and creative when approaching challenges;
- The ability to rapidly adapt to changing conditions.
Desirable
Previous retail experience
This role will involve evening and weekend work so flexibility is essential.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Equality and Diversity
Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;
We will actively encourage and support under-represented groups to join us as employees
We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles
Please
click here
to view our full equality diversity and inclusion pledge
Thank you Key Fund!
We are incredibly grateful to Key Fund a social enterprise who provide flexible loans and grants to help enterprises start up become sustainable and grow; creating jobs reinvigorating communities and offering social investment.
The Key Fund has provided Forget Me Not Childrens Hospice with a loan and grant to enable us to grow our trading and commercial activity.
Key Skills
Athletics,Agriculture,Cost Control,Cost Estimation,Law,AC Maintenance
Employment Type : Full Time
Experience : years
Vacancy : 1
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Retail Assistant (Maternity Cover) employer: Forget Me Not Children's Hospice
Contact Detail:
Forget Me Not Children's Hospice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant (Maternity Cover)
✨Tip Number 1
Get to know the shop! Before your interview, pop into the store and chat with the team. This shows your enthusiasm and gives you a feel for the environment. Plus, it’s a great way to pick up on what they value in a Retail Assistant.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios with customers. Being able to demonstrate your ability to connect with people will really set you apart during the interview.
✨Tip Number 3
Be ready to talk about your passion for the cause! Show that you care about supporting local children and families. This role is all about making a difference, so let your genuine interest shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our values there. Don’t miss out!
We think you need these skills to ace Retail Assistant (Maternity Cover)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our cause.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match what we’re looking for. Mention any relevant customer service experience or your ability to work in a team!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and how they relate to the Retail Assistant role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Forget Me Not Children's Hospice
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Retail Assistant. Familiarise yourself with tasks like sorting stock, helping customers, and maintaining store standards. This will show that you're genuinely interested in the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Even if you haven't worked in retail before, think about experiences where you've helped others or resolved issues effectively.
✨Demonstrate Your Team Spirit
This position is all about teamwork, so highlight any experiences where you've successfully collaborated with others. Whether it's in a previous job, school project, or volunteer work, showing that you can work well with a team will make you stand out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the company culture aligns with your values.
