Shop Manager - Huddersfield Town Centre

Hours: 37.5 hours per week (5 days, Monday to Sunday)

Salary: £27,030 per year

Responsible for: Assistant Manager(s), Retail Assistant, Retail Apprentice (where applicable) and volunteers

Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee, pro rata for part time), an extra days holiday for your birthday, free tea/coffee, sight tests and flu jabs and excellent learning and development opportunities.

Our much-loved charity shops sit at the heart of their local communities. In this hands-on management role, you’ll keep the shop running smoothly while leading and motivating a dedicated team of employees and volunteers to meet sales targets and deliver outstanding customer service. You’ll be an experienced retailer, passionate about building great customer relationships and running an efficient and profitable shop. So if you’re skilled at leading, motivating and inspiring a team and driving sales and you’re excited about making a difference to the local children and families we support, we want to hear from you.

Role Summary

Our vision is to deliver pioneering care through pregnancy, childhood and loss, wherever families need us, whatever the future holds. This role supports our vision by leading, inspiring and developing a high performing team of staff and volunteers to maximise income from the Forget Me Not shop and, where applicable, the online retail operations.

Main Duties and Key Responsibilities

• Deliver and exceed sales and profit targets, monitoring performance, taking action when required and reviewing pricing regularly.
• Provide consistently excellent customer service and represent the shop and Forget Me Not positively in the community, promoting campaigns and sharing accurate information about services.
• Manage the gift aid process accurately and effectively.
• Ensure shop Facebook pages/eBay are maintained and managed within policy guidelines.
• Maintain high merchandising standards, including strong window displays, good quality online listings and excellent shop presentation.
• Ensure full compliance with health & safety, fire safety and statutory duties.
• Act as keyholder responsible for opening, closing and securing the premises.
• Uphold security and procedures to prevent theft and loss, ensure correct cash handling, and report concerns promptly to the area manager.
• Secure a supply of high quality donated stock through local relationships, businesses and community groups.
• Ensure efficient stock rotation, safe sorting and storage of donations.
• Use management information to ensure stock levels and pricing support shop sales targets and promote furniture collections and house clearances where applicable.
• Lead and motivate staff and volunteers, ensuring our hospice and retail policies are followed, while allocating workloads fairly and supervising daily performance.
• Ensure the shop and where applicable, online operations are appropriately staffed and operate within agreed budgets.
• Work with the retail volunteer lead to attract, train and retain volunteers, and communicate key updates through regular team meetings and participation in manager meetings.
• Complete all administrative and financial tasks accurately and on time, maintaining secure and confidential (GDPR compliant) records and completing mandatory training as required.

We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.

Person specification

Skills and experience

• Experience leading and motivating diverse teams
• Strong communication, organisation and prioritisation skills
• Commercial acumen with the ability to work to KPIs
• IT literacy, including Microsoft Office
• High standard of written and digital record-keeping

This role will involve weekend work so flexibility is essential. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices; We will actively encourage and support under-represented groups to join us as employees. We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required. We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles.