At a Glance
- Tasks: Assist in managing a charity shop, driving sales and supporting a team of volunteers.
- Company: Forget Me Not Children’s Hospice, dedicated to supporting families in need.
- Benefits: Generous holiday entitlement, wellbeing support, and professional development opportunities.
- Other info: Flexible hours with opportunities for career growth in a supportive environment.
- Why this job: Make a real difference in your community while gaining valuable retail experience.
- Qualifications: Strong organisational skills and ability to motivate a team.
The predicted salary is between 25500 - 25500 £ per year.
Salary: £25,500
Hours: 37.5 hours, Monday - Sunday
Location: Manchester Road, Huddersfield
Responsible to: Shop Manager
Responsible for: Retail Apprentice (where applicable), volunteers
Benefits: Entry into Peoples Pension, death in service benefit (3 x salary), out of pocket expenses, free access to confidential and extensive wellbeing support, generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee, pro rata for part time), plus a day off for your birthday!, free tea / coffee, sight tests and flu jabs and excellent learning and development opportunities.
Role Summary
At Forget Me Not, we won't stop until every family who is facing uncertainty or living with the death of a child has the support they need and deserve. This role supports this vision by assisting the shop manager in developing and managing one of our shops to help generate vital income to fund our work. In this really hands-on role, your excellent talent for organisation will ensure the effective management of a team of colleagues and volunteers to achieve sales targets and maintain excellent merchandising standards. Be the Forget Me Not Children’s Hospice’s “ambassador” in the local community delivering our organisations key messages and promoting all aspects of the charity within the local area.
Main Duties and Key Responsibilities
- Help achieve and improve shop and online sales.
- Keep pricing, gift aid and online listings accurate and up to standard.
- Use sales reports to understand performance and spot opportunities.
- Deliver great customer service and ensure volunteers do the same.
- Represent the charity positively in the local community.
- Maintain strong merchandising and window displays.
- Keep the shop clean, safe and well‑presented.
- Open and close the shop as a keyholder and ensure safety requirements are met.
- Help secure good‑quality donated stock through local relationships.
- Sort, rotate, price and display donations safely and efficiently.
- Promote furniture collections and house clearances.
- Work with the shop manager to motivate, support and guide the team.
- Help with volunteer recruitment, training and day‑to‑day support.
- Complete admin and financial tasks accurately, including banking and record‑keeping.
- Keep records secure and confidential.
- Help maintain strong cash handling and security awareness.
We expect all staff to undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading, as requested by your line manager or their higher level of authority on behalf of the charity.
Person specification
Skills and experience
Essential
- Excellent organisational skills
- Ability to communicate effectively both verbally and in writing
- Ability to motivate and influence people
- Strong team player with the ability to work hands on across any of the in store functions.
- IT Literate, excellent skills using Microsoft packages.
- Excellent standards of record keeping, both written and computerised
- Ability to work flexible, frequently unsocial hours
Desirable
- Previous charity retail experience
- Previous experience managing a team
This role will involve evening and weekend work so flexibility is essential. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Shop Manager Huddersfield employer: Forget Me Not Children's Hospice
At Forget Me Not, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters collaboration and personal growth, providing employees with opportunities to develop their skills while working towards a vital cause. Located in a vibrant area, our shop not only serves as a hub for community engagement but also offers a fulfilling environment where every team member can contribute to the important mission of supporting families in need.
Contact Details:
Forget Me Not Children's Hospice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager Huddersfield
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Forget Me Not Children's Hospice, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Forget Me Not Children's Hospice!
We think you need these skills to ace Assistant Shop Manager Huddersfield
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Forget Me Not Children's Hospice, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Forget Me Not Children's Hospice and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Forget Me Not Children's Hospice that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Forget Me Not Children's Hospice
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
