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- Tasks: Coordinate global shipments and ensure timely deliveries in a fast-paced logistics environment.
- Company: Join a thriving freight forwarding company specialising in aviation logistics at Heathrow.
- Benefits: Enjoy competitive salary, annual leave, bonuses, and private medical care after probation.
- Why this job: Be part of a dynamic team making a real impact in urgent aviation logistics.
- Qualifications: Strong interest in logistics, excellent communication skills, and attention to detail required.
- Other info: Great career development opportunities in a growing business with a supportive culture.
The predicted salary is between 30000 - 38000 £ per year.
An excellent opportunity has arisen to join a well-established and growing freight forwarding company specialising in AOG and time-critical aviation logistics, based at London Heathrow. We are looking for a Multimodal Import & Export Operator to become a key member of our operations team. This is a hands-on and highly varied role, covering air, sea, road, on-board courier (hand-carry), and courier shipments, with full end-to-end operational responsibility. You will work in a fast-paced environment handling time-critical cargo, predominantly supporting the aviation industry, where attention to detail and exceptional customer service are essential. The role is heavily AOG-driven and involves reacting to urgent aircraft-on-ground situations, often working to extremely tight deadlines to minimise aircraft downtime. You will be involved in every stage of the forwarding process, including collections, transport bookings, customs entries, documentation, and liaising with overseas agents and customers worldwide.
A fantastic opportunity has arisen to work at a successful and well-established freight forwarder currently experiencing significant growth. The business specialises in time-sensitive aviation cargo, where the highest levels of customer service are required on a 24/7 basis. We strive to go above and beyond at every opportunity, demonstrating to our customers that we value their business and care about every shipment we organise. This aligns with our mission statement: to earn the lifetime loyalty of our customers by delivering excellence in personal, reliable, and efficient worldwide logistics.
In this varied role as a Multimodal Import & Export Operator you will liaise with suppliers, customers, and carriers to arrange door-to-door shipments, assist with customs processes, and ensure deliveries run smoothly and on time.
Key Responsibilities- Coordinating worldwide multimodal import and export shipments (air, sea, road & courier), with a strong focus on AOG and urgent aviation consignments
- Arranging UK collections and deliveries to meet strict schedules
- Booking transport with airlines, shipping lines, hauliers, and overseas agents
- Preparing and submitting UK import and export customs entries
- Completing shipping documentation including AWBs, bills of lading, and delivery paperwork
- Assisting with the handling and documentation of hazardous goods (DG)
- Liaising closely with customers, suppliers, and overseas partners
- Maintaining accurate shipment records within internal systems
- Supporting senior colleagues with daily operational tasks
- Providing a high level of customer service and supporting 24/7 aviation logistics through an on-call rota, ensuring rapid response to AOG situations
- Strong interest in developing a career in logistics, freight forwarding, and import/export operations
- Excellent communication and organisational skills
- Ability to manage multiple shipments and deadlines in a fast-paced environment
- High attention to detail and a willingness to learn new systems and procedures
- Proactive, reliable, and a strong team player
- Competent with Microsoft Office and general IT systems
- Previous experience in any of the following roles is advantageous: Logistics Agent, Freight Coordinator, Import/Export Clerk, Customs Broker, Import/Export Agent. We are able to consider applicants with relevant experience for this role.
- 20 days annual leave plus Bank Holidays
- Performance-related bonus
- Pension scheme
- Private Medical Care (upon completion of probation)
- Overtime opportunities once fully trained
- Long-term career development within a growing business
SALARY: £30,000 to £38,000 per annum (depending on experience) + Additional payments for Weekday/Weekend cover + Xmas Bonus + Benefits
WORKING HOURS: Monday to Friday, 9am - 5:30pm + Weekend on-call rota (every 5-6 weeks) + Weekday on-call rota (1 night on call per week)
We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.
Multimodal Import & Export Operator x2 in Frome employer: FORGE
Contact Detail:
FORGE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multimodal Import & Export Operator x2 in Frome
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their focus on AOG and time-critical logistics, and be ready to discuss how your skills align with their needs. Show them you’re passionate about delivering excellent customer service!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to handling tight deadlines and managing multiple shipments. We want you to feel confident and ready to impress when it’s your turn to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Multimodal Import & Export Operator x2 in Frome
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Multimodal Import & Export Operator. Highlight any relevant experience in logistics, freight forwarding, or import/export operations. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the logistics industry and how you can contribute to our team. Be sure to mention your attention to detail and customer service skills, as these are key for us.
Showcase Relevant Experience: If you've worked in roles like Logistics Agent or Customs Broker, make sure to highlight that experience. We love seeing candidates who have hands-on knowledge of the processes involved in multimodal shipments, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at FORGE
✨Know Your Cargo
Familiarise yourself with the different types of shipments you'll be handling, especially AOG and time-critical cargo. Understanding the nuances of air, sea, road, and courier logistics will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on exceptional customer service, prepare examples from your past experiences where you went above and beyond for a client. Highlighting your proactive approach in resolving issues will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In logistics, every detail counts! Be ready to discuss how you've managed complex documentation or customs processes in previous roles. This will illustrate your ability to handle the meticulous nature of the job effectively.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to work under pressure. Think of specific instances where you successfully managed multiple deadlines or urgent situations. This will help convey your readiness for the fast-paced environment of the aviation logistics sector.
